Hourly WIC Customer Service Representative (10339)
Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents.
Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.
Job Responsibilities
Reallocates task as necessary
Schedules WIC appointments for clients
Serves clients in the order numbers were taken in a professional manner, courteously greets all individuals seeking services.
Receives, screens, and directs telephone calls to the appropriate staff member, answering calls courteously, noting caller's questions, requests, and needs and routing calls to the correct staff promptly.
Answers clients' questions regarding services offered during business hours, and the intake process.
Checks client’s identification, proof of residence, and proof of income.
Provides clients with the Give Rights/Obligation and completes the 24‑hour diet recall form.
Completes declaration statement and gives voter application if clients request to register to vote.
Lists client’s name, age, and service on the clinic book.
Completes header on the certification form.
Conducts income eligibility interviews and completes income portion of WIC Certification/Assessment form and signatures.
Receives and distributes incoming correspondence.
Furnishes ineligibility notice to clients following established procedures.
Updates clients' information on the Insight System.
Directs clients to maintain clinic flow.
Reviews medical records and adds needed forms, labels, and immunization information.
Lists client’s name on the daily activity report.
Issues vouchers and schedules next appointment for nutritional education.
Instructs clients on use of WIC vouchers and grocery vendor system.
Refers clients to other services offered by health center if needed.
Copies reports for office and mails original to the proper office.
Orders office supplies.
Maintains an orderly work area.
Minimum Qualifications High school diploma or GED and ability to perform basic office functions and computer related duties. Bilingual preferred (Spanish).
Preferred Qualifications Preference given to applicants with front and back‑office experience in a medical setting, fee collection, cash drawer close‑out and cash drawer reports, and ability to troubleshoot payments. Experience in patient care management systems is also desirable. Bilingual preferred (Spanish).
Employment & Application Information All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.
Employment with DeKalb Public Health is not complete or official until applicants meet all pre‑employment requirements: Pre‑Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.
All applicants must apply for this position and complete the application in 'Career Opportunities' at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com). If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov.
Equal Opportunity Statement DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
Job Details
Salary: $18.00 Hourly
Location: DeKalb County, GA
Job Type: Part Time Hourly
Job Number: 2026-00038
Division/Section: District 3-5 County Position
Opening Date: 02/06/2026
Closing Date: 2/20/2026 11:59 PM Eastern
Employer: Georgia Department of Public Health (GA)
Address: 200 Piedmont Ave, SE, West Tower, Atlanta, Georgia, 30334
Website: http://dph.georgia.gov
#J-18808-Ljbffr
Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.
Job Responsibilities
Reallocates task as necessary
Schedules WIC appointments for clients
Serves clients in the order numbers were taken in a professional manner, courteously greets all individuals seeking services.
Receives, screens, and directs telephone calls to the appropriate staff member, answering calls courteously, noting caller's questions, requests, and needs and routing calls to the correct staff promptly.
Answers clients' questions regarding services offered during business hours, and the intake process.
Checks client’s identification, proof of residence, and proof of income.
Provides clients with the Give Rights/Obligation and completes the 24‑hour diet recall form.
Completes declaration statement and gives voter application if clients request to register to vote.
Lists client’s name, age, and service on the clinic book.
Completes header on the certification form.
Conducts income eligibility interviews and completes income portion of WIC Certification/Assessment form and signatures.
Receives and distributes incoming correspondence.
Furnishes ineligibility notice to clients following established procedures.
Updates clients' information on the Insight System.
Directs clients to maintain clinic flow.
Reviews medical records and adds needed forms, labels, and immunization information.
Lists client’s name on the daily activity report.
Issues vouchers and schedules next appointment for nutritional education.
Instructs clients on use of WIC vouchers and grocery vendor system.
Refers clients to other services offered by health center if needed.
Copies reports for office and mails original to the proper office.
Orders office supplies.
Maintains an orderly work area.
Minimum Qualifications High school diploma or GED and ability to perform basic office functions and computer related duties. Bilingual preferred (Spanish).
Preferred Qualifications Preference given to applicants with front and back‑office experience in a medical setting, fee collection, cash drawer close‑out and cash drawer reports, and ability to troubleshoot payments. Experience in patient care management systems is also desirable. Bilingual preferred (Spanish).
Employment & Application Information All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.
Employment with DeKalb Public Health is not complete or official until applicants meet all pre‑employment requirements: Pre‑Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.
All applicants must apply for this position and complete the application in 'Career Opportunities' at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com). If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov.
Equal Opportunity Statement DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
Job Details
Salary: $18.00 Hourly
Location: DeKalb County, GA
Job Type: Part Time Hourly
Job Number: 2026-00038
Division/Section: District 3-5 County Position
Opening Date: 02/06/2026
Closing Date: 2/20/2026 11:59 PM Eastern
Employer: Georgia Department of Public Health (GA)
Address: 200 Piedmont Ave, SE, West Tower, Atlanta, Georgia, 30334
Website: http://dph.georgia.gov
#J-18808-Ljbffr