Parts Counterperson – Retail / Wholesale
Cabledahmer, Independence, Missouri, United States, 64053
Position Summary
We are looking for a motivated and customer-focused Parts Counterperson to join our Chevrolet GM Parts Department. This role supports both retail and wholesale customers, providing expert parts knowledge, accurate order fulfillment, and outstanding service. The ideal candidate is organized, dependable, and experienced with GM parts and dealership operations.
Location GM Chevrolet Dealership
Key Responsibilities
Assist retail and wholesale customers at the counter, over the phone, and via email
Identify, quote, and sell GM/Chevrolet parts and accessories accurately and efficiently
Utilize the GM EPC (Electronic Parts Catalog) and DMS to locate parts and process orders
Support the service department by pulling, staging, and delivering parts as needed
Maintain accurate invoices, pricing, and documentation for all transactions
Handle special orders, returns, and backorders, ensuring timely customer communication
Work closely with wholesale accounts to ensure fast turnaround and accuracy
Maintain a clean, organized parts department and counter area
Follow all dealership policies and GM guidelines
Qualifications
Prior automotive parts experience required (GM/Chevy experience strongly preferred)
Experience working retail and/or wholesale parts counter
Familiarity with GM EPC and dealership DMS systems (CDK, Reynolds & Reynolds, etc.)
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Excellent customer service and communication skills
Valid driver’s license and ability to lift parts as needed
Preferred Skills
Knowledge of GM OEM parts and accessories
Wholesale parts experience and account management
Strong problem-solving skills and sense of urgency
Team-oriented mindset with a positive attitude
EEO, including disability/vets
#J-18808-Ljbffr
Location GM Chevrolet Dealership
Key Responsibilities
Assist retail and wholesale customers at the counter, over the phone, and via email
Identify, quote, and sell GM/Chevrolet parts and accessories accurately and efficiently
Utilize the GM EPC (Electronic Parts Catalog) and DMS to locate parts and process orders
Support the service department by pulling, staging, and delivering parts as needed
Maintain accurate invoices, pricing, and documentation for all transactions
Handle special orders, returns, and backorders, ensuring timely customer communication
Work closely with wholesale accounts to ensure fast turnaround and accuracy
Maintain a clean, organized parts department and counter area
Follow all dealership policies and GM guidelines
Qualifications
Prior automotive parts experience required (GM/Chevy experience strongly preferred)
Experience working retail and/or wholesale parts counter
Familiarity with GM EPC and dealership DMS systems (CDK, Reynolds & Reynolds, etc.)
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Excellent customer service and communication skills
Valid driver’s license and ability to lift parts as needed
Preferred Skills
Knowledge of GM OEM parts and accessories
Wholesale parts experience and account management
Strong problem-solving skills and sense of urgency
Team-oriented mindset with a positive attitude
EEO, including disability/vets
#J-18808-Ljbffr