Field service Representative 1 4P/121
4P Consulting Inc., Forest Park, Georgia, United States, 30050
Field Service Representative
Location:
[Forest Park, GA] Experience:
0-5 Years in a related field Education:
Technical Diploma or Bachelor's Degree Job Summary:
A
Field Service Representative
is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment at customer locations. The primary goal is to ensure the efficient operation of equipment and customer satisfaction. Key Responsibilities:
Customer Visits:
Travel to customer sites for scheduled maintenance, installation, repair, or troubleshooting. Equipment Inspection:
Identify malfunctions or areas requiring maintenance through thorough inspections. Technical Support:
Guide customers on proper equipment use, operation, and maintenance. Repairs:
Diagnose equipment issues, replace defective parts, and restore functionality. Installation:
Set up and install new equipment per specifications. Testing & Calibration:
Conduct tests to ensure compliance with quality standards. Documentation:
Maintain service records, repair logs, and submit timely reports. Parts Management:
Manage spare part inventory and order replacements as needed. Training:
Educate customers on basic troubleshooting to minimize service calls. Safety Compliance:
Follow safety guidelines and promote a secure work environment. Communication:
Provide clear updates on service schedules, repair times, and recommendations. Customer Feedback:
Relay insights to product development and engineering teams. Remote Support:
Assist customers remotely when possible to reduce downtime. Quality Assurance:
Ensure all service activities meet company quality standards. Skills & Qualifications:
Strong technical and problem-solving skills Excellent communication and customer service abilities Ability to work independently and travel as required Knowledge of safety protocols and compliance standards If you are a dedicated professional with a passion for technical support and customer service, we encourage you to apply!
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Location:
[Forest Park, GA] Experience:
0-5 Years in a related field Education:
Technical Diploma or Bachelor's Degree Job Summary:
A
Field Service Representative
is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment at customer locations. The primary goal is to ensure the efficient operation of equipment and customer satisfaction. Key Responsibilities:
Customer Visits:
Travel to customer sites for scheduled maintenance, installation, repair, or troubleshooting. Equipment Inspection:
Identify malfunctions or areas requiring maintenance through thorough inspections. Technical Support:
Guide customers on proper equipment use, operation, and maintenance. Repairs:
Diagnose equipment issues, replace defective parts, and restore functionality. Installation:
Set up and install new equipment per specifications. Testing & Calibration:
Conduct tests to ensure compliance with quality standards. Documentation:
Maintain service records, repair logs, and submit timely reports. Parts Management:
Manage spare part inventory and order replacements as needed. Training:
Educate customers on basic troubleshooting to minimize service calls. Safety Compliance:
Follow safety guidelines and promote a secure work environment. Communication:
Provide clear updates on service schedules, repair times, and recommendations. Customer Feedback:
Relay insights to product development and engineering teams. Remote Support:
Assist customers remotely when possible to reduce downtime. Quality Assurance:
Ensure all service activities meet company quality standards. Skills & Qualifications:
Strong technical and problem-solving skills Excellent communication and customer service abilities Ability to work independently and travel as required Knowledge of safety protocols and compliance standards If you are a dedicated professional with a passion for technical support and customer service, we encourage you to apply!
#J-18808-Ljbffr