Collections Specialist - Train Onsite Work from Home. Salary up to $20/hourly -
Citigroup, Johnson City, Tennessee, United States, 37603
Performs Collections Specialist 3 duties plus: previous Collections experience preferred. The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
Responsibilities
Performs Collections Specialist 3 duties plus:
Uses advanced negotiation skills to resolve High Risk calls.
Coaches/trains lower level Collectors and new team members.
Prioritizes workflow to help identify process improvements.
Interprets procedures/instructions by choosing among alternatives to resolve problems.
Works under limited supervision. May support an expansive array of products/services.
Demonstrates technical/administrative expertise.
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
Previous Collections experience preferred.
Work under pressure, decision making, problem solving, negotiation.
Prior work experience would provide a basic knowledge of activities, policies, and procedures of the work area.
1‑3 years experience.
Education
High School diploma or equivalent.
Schedule Requirements
Range 9:00 am – 9:00 pm.
Must work a set Saturday or Sunday.
Must work a minimum of one night per week.
Available schedules will be discussed at time of official job offer.
Benefits
Competitive rates up to $20 per hour.
Day 1 Health Benefits!
State of the Art facility.
Flexible Work Strategies.
Collaborative team environment.
401(k) match.
Tuition Reimbursement.
Dental Insurance.
Vision Insurance.
Paid parental leave.
Paid time off.
Full time only – 40 hours per week.
Attached resume is required in order to be considered for this position.
This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Responsibilities
Performs Collections Specialist 3 duties plus:
Uses advanced negotiation skills to resolve High Risk calls.
Coaches/trains lower level Collectors and new team members.
Prioritizes workflow to help identify process improvements.
Interprets procedures/instructions by choosing among alternatives to resolve problems.
Works under limited supervision. May support an expansive array of products/services.
Demonstrates technical/administrative expertise.
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
Previous Collections experience preferred.
Work under pressure, decision making, problem solving, negotiation.
Prior work experience would provide a basic knowledge of activities, policies, and procedures of the work area.
1‑3 years experience.
Education
High School diploma or equivalent.
Schedule Requirements
Range 9:00 am – 9:00 pm.
Must work a set Saturday or Sunday.
Must work a minimum of one night per week.
Available schedules will be discussed at time of official job offer.
Benefits
Competitive rates up to $20 per hour.
Day 1 Health Benefits!
State of the Art facility.
Flexible Work Strategies.
Collaborative team environment.
401(k) match.
Tuition Reimbursement.
Dental Insurance.
Vision Insurance.
Paid parental leave.
Paid time off.
Full time only – 40 hours per week.
Attached resume is required in order to be considered for this position.
This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
#J-18808-Ljbffr