This is not a “figure it out as you go” job.
This is the operational heartbeat of a high-performing real estate organization.
We are a growth-driven real estate team in Knoxville, TN, built on one belief:
There is a smarter way to do this business.
We win because of strong systems.
We grow because of high standards.
We retain clients because of exceptional experience.
Now we’re ready for the right leader to take the operational engine to the next level.
The Mission
As our Director of Operations, you will take ownership of everything that happens behind the scenes and make it world-class.
You see inefficiencies before others feel them.
You love clarity, structure, documentation, and accountability.
You build systems that scale.
You finish what you start.
You don’t want to be “support.”
You want to lead operations.
Compensation
Paid time off
Responsibilities Build & Optimize Systems
Design, implement, and manage systems for buyers, sellers, and transactions
Oversee contracts from executed agreement to closing
Create and maintain a detailed Operations Manual
Ensure marketing coordination and execution stay seamless
Own database integrity, lead tracking, and back-office systems
Track weekly goals, metrics, and performance dashboards
Financial & Business Operations
Manage books, bill pay, payroll coordination, and commission collection
Support budgeting and financial reporting
Identify cost-saving opportunities and operational efficiencies
Improve profitability through smarter processes
Lead People & Execution
Supervise and support administrative, marketing, and virtual team members
Build onboarding systems for staff and agents
Coordinate trainings, travel, and vendor relationships
Protect and elevate company culture
Be the Operational Gatekeeper
Act as the key partner to the owner
Communicate clearly and proactivelyMaintain strong relationships with clients, agents, and vendors
Ensure consistency at every operational touchpoint
Qualifications
Exceptionally service-oriented with a high standard of excellence
Strong leadership, accountability, and consensus-building skills
Outstanding written and verbal communication abilities
Advanced organizational and project management skills
Learning-based and resourceful; independently seeks solutions
Detail-oriented, accurate, and process-driven
Calm, confident, and composed under pressure
Thrives in a fast-paced, evolving environment
Proven ability to execute, improve systems, and drive results
Motivated to grow into increased responsibility, impact, and compensation
Prior administrative, operations, or leadership experience in an office or business setting
$65,000 – $75,000
About Southern Home Group Southern Home Group is a high-performance real estate organization serving the greater Knoxville area, along with key markets in East Tennessee from Chattanooga to the Tri-Cities, led through the partnership of Josh Belcher and Chris Ball.
Together, they bring elite production, corporate relocation expertise, and next-level listing performance, with nearly $500M in career sales and more than 100 homes sold annually. From strategic relocations in Oak Ridge and Knoxville to luxury and high-impact listings across East Tennessee, their reputation is built on professionalism, innovative marketing, and fiercely protecting client equity.
Southern Home Group is built on strong systems, high standards, and a commitment to helping families build generational wealth through real estate. We are a growth-focused, leadership-driven organization building the operational infrastructure to match our momentum.
#J-18808-Ljbffr
This is the operational heartbeat of a high-performing real estate organization.
We are a growth-driven real estate team in Knoxville, TN, built on one belief:
There is a smarter way to do this business.
We win because of strong systems.
We grow because of high standards.
We retain clients because of exceptional experience.
Now we’re ready for the right leader to take the operational engine to the next level.
The Mission
As our Director of Operations, you will take ownership of everything that happens behind the scenes and make it world-class.
You see inefficiencies before others feel them.
You love clarity, structure, documentation, and accountability.
You build systems that scale.
You finish what you start.
You don’t want to be “support.”
You want to lead operations.
Compensation
Paid time off
Responsibilities Build & Optimize Systems
Design, implement, and manage systems for buyers, sellers, and transactions
Oversee contracts from executed agreement to closing
Create and maintain a detailed Operations Manual
Ensure marketing coordination and execution stay seamless
Own database integrity, lead tracking, and back-office systems
Track weekly goals, metrics, and performance dashboards
Financial & Business Operations
Manage books, bill pay, payroll coordination, and commission collection
Support budgeting and financial reporting
Identify cost-saving opportunities and operational efficiencies
Improve profitability through smarter processes
Lead People & Execution
Supervise and support administrative, marketing, and virtual team members
Build onboarding systems for staff and agents
Coordinate trainings, travel, and vendor relationships
Protect and elevate company culture
Be the Operational Gatekeeper
Act as the key partner to the owner
Communicate clearly and proactivelyMaintain strong relationships with clients, agents, and vendors
Ensure consistency at every operational touchpoint
Qualifications
Exceptionally service-oriented with a high standard of excellence
Strong leadership, accountability, and consensus-building skills
Outstanding written and verbal communication abilities
Advanced organizational and project management skills
Learning-based and resourceful; independently seeks solutions
Detail-oriented, accurate, and process-driven
Calm, confident, and composed under pressure
Thrives in a fast-paced, evolving environment
Proven ability to execute, improve systems, and drive results
Motivated to grow into increased responsibility, impact, and compensation
Prior administrative, operations, or leadership experience in an office or business setting
$65,000 – $75,000
About Southern Home Group Southern Home Group is a high-performance real estate organization serving the greater Knoxville area, along with key markets in East Tennessee from Chattanooga to the Tri-Cities, led through the partnership of Josh Belcher and Chris Ball.
Together, they bring elite production, corporate relocation expertise, and next-level listing performance, with nearly $500M in career sales and more than 100 homes sold annually. From strategic relocations in Oak Ridge and Knoxville to luxury and high-impact listings across East Tennessee, their reputation is built on professionalism, innovative marketing, and fiercely protecting client equity.
Southern Home Group is built on strong systems, high standards, and a commitment to helping families build generational wealth through real estate. We are a growth-focused, leadership-driven organization building the operational infrastructure to match our momentum.
#J-18808-Ljbffr