Overview
The incumbent performs a variety of clerical, administrative, and record‑keeping tasks involving the City's financial records and accounts. Work assignments are received both orally and in writing. Work is reviewed through observation, conferences, reports, reconciliation with other fiscal records, and from results obtained.
Examples of Duties
Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
Opens and closes accounts, collects payments, assists customers with account inquiries and issues
Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in‑person contact
Collects payments; explains billing and payment practices
Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
Operates a computer in transferring, transcribing, composing various documentation
Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments, balancing daily revenues
May process and issue various types of permits, certificates, and licenses as required
Receives, processes and distributes mail, and prepares forms, letters, and parcels for mailing
Researches returned mail and updates customer mailing addresses
Prepares and distributes various division records, reports, notices and other relevant materials
Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
Performs other duties as assigned
Minimum Qualifications
High School Diploma or GED (proof of education must be uploaded with application)
Six months of experience in high‑volume customer service
Six months of experience in a high‑volume cashiering operation utilizing a complex software system
Excellent phone and verbal communication skills and strong data entry skills
Additional completion of coursework at an accredited college or university, may substitute on a year‑for‑year basis for the required experience
Knowledge, Skills & Abilities
Knowledge of the principles and practices of bookkeeping and the ability to apply this knowledge to work situations
Knowledge of City ordinances and policies regarding billing, rates, fees, and collections
Knowledge of modern office practices and procedures
Knowledge of business English and mathematics
Ability to effectively operate a personal computer terminal and printer
Ability to perform mathematical computations accurately
Ability to operate cash register and make correct change
Ability to operate office machinery as required
Ability to type with speed and accuracy
Ability to key numerical data with speed and accuracy
Ability to see, read, and comprehend writing and computer printouts in English
Ability to operate office equipment such as a telephone, cash register, computer, calculator, copy machine, and postage machine
Ability to work full-time with regularly scheduled hours
Ability to control one's behavior when encountering stressful situations, such as irate, abusive, or loud customers or when encountering necessary deadlines
Ability to demonstrate proficiency in handling cash transactions accurately and securely
Physical Demands
Ability to hear and comprehend conversation spoken in English
Ability to sit for long periods of time
Ability to see, read, and comprehend writing and computer printouts in English
Ability to print and write cursive letters, numbers and words legibly in English
Ability to lift and carry materials not to exceed 20 lbs
Ability to stand for periods of time not to exceed 30 minutes at one time
Ability to stoop, kneel and reach overhead for books or paper
Benefits
100% City‑paid medical insurance for employee only; coverage available for family
Health Insurance opt‑out incentive for employees with other medical coverage
Dental
Vision
Life Insurance in the amount of 1 times your annual salary
Additional life insurance to include coverage for your spouse and child(ren)
Short‑term disability
Long‑term disability
Flexible Spending and Dependent Care Account
Employee Assistance Program
Wellness Program
457 Deferred Compensation
Retirement Plans (FRS, local plan for Police and Fire personnel)
Paid Holidays
Tuition Reimbursement
For more information about benefits visit https://www.melbourneflorida.org/departments/human-resources/employees-only/hr-information-forms-for-employees/benefits/
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Examples of Duties
Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
Opens and closes accounts, collects payments, assists customers with account inquiries and issues
Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in‑person contact
Collects payments; explains billing and payment practices
Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
Operates a computer in transferring, transcribing, composing various documentation
Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments, balancing daily revenues
May process and issue various types of permits, certificates, and licenses as required
Receives, processes and distributes mail, and prepares forms, letters, and parcels for mailing
Researches returned mail and updates customer mailing addresses
Prepares and distributes various division records, reports, notices and other relevant materials
Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
Performs other duties as assigned
Minimum Qualifications
High School Diploma or GED (proof of education must be uploaded with application)
Six months of experience in high‑volume customer service
Six months of experience in a high‑volume cashiering operation utilizing a complex software system
Excellent phone and verbal communication skills and strong data entry skills
Additional completion of coursework at an accredited college or university, may substitute on a year‑for‑year basis for the required experience
Knowledge, Skills & Abilities
Knowledge of the principles and practices of bookkeeping and the ability to apply this knowledge to work situations
Knowledge of City ordinances and policies regarding billing, rates, fees, and collections
Knowledge of modern office practices and procedures
Knowledge of business English and mathematics
Ability to effectively operate a personal computer terminal and printer
Ability to perform mathematical computations accurately
Ability to operate cash register and make correct change
Ability to operate office machinery as required
Ability to type with speed and accuracy
Ability to key numerical data with speed and accuracy
Ability to see, read, and comprehend writing and computer printouts in English
Ability to operate office equipment such as a telephone, cash register, computer, calculator, copy machine, and postage machine
Ability to work full-time with regularly scheduled hours
Ability to control one's behavior when encountering stressful situations, such as irate, abusive, or loud customers or when encountering necessary deadlines
Ability to demonstrate proficiency in handling cash transactions accurately and securely
Physical Demands
Ability to hear and comprehend conversation spoken in English
Ability to sit for long periods of time
Ability to see, read, and comprehend writing and computer printouts in English
Ability to print and write cursive letters, numbers and words legibly in English
Ability to lift and carry materials not to exceed 20 lbs
Ability to stand for periods of time not to exceed 30 minutes at one time
Ability to stoop, kneel and reach overhead for books or paper
Benefits
100% City‑paid medical insurance for employee only; coverage available for family
Health Insurance opt‑out incentive for employees with other medical coverage
Dental
Vision
Life Insurance in the amount of 1 times your annual salary
Additional life insurance to include coverage for your spouse and child(ren)
Short‑term disability
Long‑term disability
Flexible Spending and Dependent Care Account
Employee Assistance Program
Wellness Program
457 Deferred Compensation
Retirement Plans (FRS, local plan for Police and Fire personnel)
Paid Holidays
Tuition Reimbursement
For more information about benefits visit https://www.melbourneflorida.org/departments/human-resources/employees-only/hr-information-forms-for-employees/benefits/
#J-18808-Ljbffr