Customer Service Representative
Factors Group of Nutritional Companies, Monroe, Washington, United States, 98272
Posted Friday, February 13, 2026 at 11:00 a.m.
Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking a Customer Service Representative to join our team! In this role, you willbe responsible forprocessing customer orders accurately and efficiently while delivering industry-leadingservice. You will also provide essential information about our products, promotions, and services to bothinternal and external customers. Ifyou thriveatproblem-solving, and are passionate about providing exceptional customer experiences,we’dlove to hear from you!
We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.
This position pays:$21.00-$26.00/hour
A DayInTheLife ofACustomer Service Representative:
Answer customer calls in a professional,timelyand friendly manner to process orders, provide promotional information, and advise of out of stocks
Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround
Collaborate with outside sales representatives to provide best-in-class service toretail customers (or accounts)
Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period
Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances)
You will worka set schedule ofMonday to Friday 8:00am –4:30pm
This is a hybrid position (3 days onsite, 2 days remote) based in Monroe, WA, but with the expectation to work fully onsite for the first 90 days
What We're LookingForFromYou:
Minimum of 2-3 years in customer service and data entry
Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams)
Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal
Proven ability to deal with high profile accounts and customers, with high success rate of resolving customer issues
Skilled in providing outstanding customer service to both internal and external customers
Calm and comfortable with change in a deadline-driven environment
What You Should Know About Us:
Challenge yourself by working in a fast-paced work environment
Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers
A chance to work on process improvement initiatives and contribute to sustainability efforts
A dynamic and collaborative work environment where yourexpertisemakes a real impact
Work in a facility where safety and cleanliness are highly regarded
Our Team's Favorite PerksAndBenefits:
Bestin class benefits because we care about your health and wellness!
Physical Health
Healthand dependent FSA
Employer-paid life and long-term disability insurance
401(k)with company match
Financial planning and education sessions
Discounton company products
Shiftdifferentials for afternoon and night shift positions
On demand pay
Emotional Health
Wellnessdays –10 daysper year to use for personal days, mental health days, or sick days
Vacation days –15daysper year
10paid holidays per year
Employee Assistance Program (EAP)
Employeeappreciation eventsand lunches
This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best! All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants;however, areguaranteedat minimum a callfromtheTalentAcquisition team.
#J-18808-Ljbffr
Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking a Customer Service Representative to join our team! In this role, you willbe responsible forprocessing customer orders accurately and efficiently while delivering industry-leadingservice. You will also provide essential information about our products, promotions, and services to bothinternal and external customers. Ifyou thriveatproblem-solving, and are passionate about providing exceptional customer experiences,we’dlove to hear from you!
We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.
This position pays:$21.00-$26.00/hour
A DayInTheLife ofACustomer Service Representative:
Answer customer calls in a professional,timelyand friendly manner to process orders, provide promotional information, and advise of out of stocks
Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround
Collaborate with outside sales representatives to provide best-in-class service toretail customers (or accounts)
Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period
Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances)
You will worka set schedule ofMonday to Friday 8:00am –4:30pm
This is a hybrid position (3 days onsite, 2 days remote) based in Monroe, WA, but with the expectation to work fully onsite for the first 90 days
What We're LookingForFromYou:
Minimum of 2-3 years in customer service and data entry
Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams)
Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal
Proven ability to deal with high profile accounts and customers, with high success rate of resolving customer issues
Skilled in providing outstanding customer service to both internal and external customers
Calm and comfortable with change in a deadline-driven environment
What You Should Know About Us:
Challenge yourself by working in a fast-paced work environment
Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers
A chance to work on process improvement initiatives and contribute to sustainability efforts
A dynamic and collaborative work environment where yourexpertisemakes a real impact
Work in a facility where safety and cleanliness are highly regarded
Our Team's Favorite PerksAndBenefits:
Bestin class benefits because we care about your health and wellness!
Physical Health
Healthand dependent FSA
Employer-paid life and long-term disability insurance
401(k)with company match
Financial planning and education sessions
Discounton company products
Shiftdifferentials for afternoon and night shift positions
On demand pay
Emotional Health
Wellnessdays –10 daysper year to use for personal days, mental health days, or sick days
Vacation days –15daysper year
10paid holidays per year
Employee Assistance Program (EAP)
Employeeappreciation eventsand lunches
This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best! All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants;however, areguaranteedat minimum a callfromtheTalentAcquisition team.
#J-18808-Ljbffr