The Volunteer Relations Specialist is a key member of the Corporate and Community Engagement Team (CCET) within the Development Department. As one of the front‑line representatives of Food Bank of the Rockies’ Volunteer Relations program, this role supports a high‑volume, multi‑site volunteer operation engaging approximately 24,000 volunteers each year—contributing the equivalent of 68 full‑time employees and more than $5.5 million in annual impact.
Working in a fast‑paced environment, the Specialist helps create a welcoming, mission‑centered experience for all volunteers while coordinating daily operations, supporting cross‑departmental needs, and implementing improvements that enhance efficiency and engagement. Through high‑quality volunteer experience and strong internal and external relationships, this role strengthens community connections and directly advances organizational goals.
Job responsibilities Primary Responsibilities: 70%
Serve as a primary front‑line representative for the volunteer relations program, handling volunteer inquiries and fostering strong relationships with volunteers, staff, and community partners
Serve as a member of the Welcome Team to greet and assist volunteers, visitors, and guests, ensuring a warm, professional, and mission‑aligned first impression
Lead on‑site volunteer relations by greeting and orienting volunteers, facilitating a safe and productive shift environment, making real‑time decisions as needed, and ensuring an engaging, mission‑centered volunteer experience from arrival through departure
Monitor and assess daily, weekly, and monthly volunteer needs, coordinating volunteer assignments with internal departments including the Volunteer Center, Order Selection, Kitchen, Dock, Mobile Pantries, and Programs among others
Serve as a point of contact for the Mobile Pantry Team regarding volunteer scheduling, shift changes, and day‑of issues, and collaborating with team members to identify and implement operational improvements
Manage scheduling, communication, and support for all volunteer types, including individuals, groups, and court‑ordered volunteers
Serve as a subject matter expert in VolunteerHub, ensuring data accuracy, consistent reporting practices, and workflow optimization
Create and update volunteer opportunities and group shifts in VolunteerHub, manage rosters and attendance, and adjust capacity or schedules in real time based on program needs
Generate VolunteerHub reports to support daily operations, volunteer communications, and departmental needs
Frequently collaborate with CCET to identify availability and fulfill high‑priority or large‑scale volunteer requests for strategic partnerships and events
Troubleshoot volunteer‑related concerns, enforce safety standards, and elevate and resolve complex issues appropriately
Handle confidential information with discretion and professionalism, ensuring the privacy and respect of volunteers, staff, partners, donors, or others
Support Functions: 25%
Assist in the creation, distribution, analysis, and follow‑up of volunteer surveys to support program evaluation
Contribute to updates of volunteer resources, training materials, and workflow improvements
Support the design and implementation of volunteer recognition program related activities including Volunteer of the Month recognition and annual Feeding Hope volunteer appreciation reception
Build and maintain relationships with regular volunteers and long‑time volunteers
Cultivate partnerships with local community organizations, schools, universities, businesses, faith‑based groups, and service organizations for ongoing volunteer recruitment
Support with Volunteer Relations Committee activities and initiatives and serve as lead for an assigned sub‑committee
Provide shared oversight of the Volunteer Outreach Team with the Corporate and Community Engagement Specialist, coordinating volunteer staffing for community events and advancing community relationships and engagement across the organization
Identify opportunities to improve VolunteerHub workflows and processes that enhance data quality, operational efficiency, and the volunteer experience
Partner with Development and CCET leadership to steward volunteers as current and prospective donors, strengthen corporate partnerships, and support donor cultivation strategies
Other Tasks: 5%
Execute administrative, housekeeping, safety and facilities tasks to support volunteer shifts including maintaining a clean lobby and locker area, and coordinating building entry among other tasks
Execute volunteer safety plans and provide feedback to Safety Committee as relevant
Partner with Marketing & Communications on storytelling and content highlighting volunteer impact
Represent the volunteer program at volunteer‑related events and external engagements
Provide thought partnership to Western Slope and Wyoming volunteer teams as needed
Add relevant volunteer/donor correspondence and activities in Raiser’s Edge donor database to support Development team
Required Knowledge, Skills, and Abilities
Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally
Excellent customer service skills and ability to communicate effectively with diverse audiences
Ability to interact with others in a diplomatic, courteous and positive manner
Comfortable with speaking to large groups and leading facility tours
Strong organizational, multitasking, and critical‑thinking skills
Ability to prioritize and coordinate multiple tasks with competing deadlines
Demonstrated ability to work independently, proactively, and with sound judgment
Experience using volunteer management software for scheduling, reporting, and data entry (VolunteerHub preferred)
Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams
Required Qualifications
Bachelor’s degree in a related field from an accredited college or university, or equivalent work experience
Minimum 3+ years’ experience in volunteer coordination and/or customer service; nonprofit experience preferred
Proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams
Experience with VolunteerHub or similar volunteer management software preferred
Experience with donor CRM systems highly desired
Bilingual highly preferred – Spanish preferred
Thinking about applying?
True passion and excitement for making an impact are just as important as work experience. We encourage you to apply even if you feel you don't check every box in this posting.
Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at hr@foodbankrockies.org or 303-371-9250.
About the organization As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission‑driven individuals.
The Food Bank’s team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank’s organizational values and mission in all activities.
If you are looking for a mission‑focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.
The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger. We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive, every person must have the resources they need to flourish, and we strive to provide proper nourishment for every neighbor.
Additional information Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of standing, walking, or sitting
Unpredictable daily changes balancing multiple stakeholders simultaneously
Regular use of office equipment such as computer, mouse, keyboard, and printer
Sits in an open office cubicle in a shared office environment
Primarily indoor work with occasional outdoor requirements
Occasionally lift, carry or move up to 50 pounds
Expected Hours of Work This is a non‑exempt, full‑time hourly position working approximately 40 hours per week. The standard work schedule is Monday - Friday, between 7:30 am – 4:00 pm. Work schedules may vary and can include evenings.
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Working in a fast‑paced environment, the Specialist helps create a welcoming, mission‑centered experience for all volunteers while coordinating daily operations, supporting cross‑departmental needs, and implementing improvements that enhance efficiency and engagement. Through high‑quality volunteer experience and strong internal and external relationships, this role strengthens community connections and directly advances organizational goals.
Job responsibilities Primary Responsibilities: 70%
Serve as a primary front‑line representative for the volunteer relations program, handling volunteer inquiries and fostering strong relationships with volunteers, staff, and community partners
Serve as a member of the Welcome Team to greet and assist volunteers, visitors, and guests, ensuring a warm, professional, and mission‑aligned first impression
Lead on‑site volunteer relations by greeting and orienting volunteers, facilitating a safe and productive shift environment, making real‑time decisions as needed, and ensuring an engaging, mission‑centered volunteer experience from arrival through departure
Monitor and assess daily, weekly, and monthly volunteer needs, coordinating volunteer assignments with internal departments including the Volunteer Center, Order Selection, Kitchen, Dock, Mobile Pantries, and Programs among others
Serve as a point of contact for the Mobile Pantry Team regarding volunteer scheduling, shift changes, and day‑of issues, and collaborating with team members to identify and implement operational improvements
Manage scheduling, communication, and support for all volunteer types, including individuals, groups, and court‑ordered volunteers
Serve as a subject matter expert in VolunteerHub, ensuring data accuracy, consistent reporting practices, and workflow optimization
Create and update volunteer opportunities and group shifts in VolunteerHub, manage rosters and attendance, and adjust capacity or schedules in real time based on program needs
Generate VolunteerHub reports to support daily operations, volunteer communications, and departmental needs
Frequently collaborate with CCET to identify availability and fulfill high‑priority or large‑scale volunteer requests for strategic partnerships and events
Troubleshoot volunteer‑related concerns, enforce safety standards, and elevate and resolve complex issues appropriately
Handle confidential information with discretion and professionalism, ensuring the privacy and respect of volunteers, staff, partners, donors, or others
Support Functions: 25%
Assist in the creation, distribution, analysis, and follow‑up of volunteer surveys to support program evaluation
Contribute to updates of volunteer resources, training materials, and workflow improvements
Support the design and implementation of volunteer recognition program related activities including Volunteer of the Month recognition and annual Feeding Hope volunteer appreciation reception
Build and maintain relationships with regular volunteers and long‑time volunteers
Cultivate partnerships with local community organizations, schools, universities, businesses, faith‑based groups, and service organizations for ongoing volunteer recruitment
Support with Volunteer Relations Committee activities and initiatives and serve as lead for an assigned sub‑committee
Provide shared oversight of the Volunteer Outreach Team with the Corporate and Community Engagement Specialist, coordinating volunteer staffing for community events and advancing community relationships and engagement across the organization
Identify opportunities to improve VolunteerHub workflows and processes that enhance data quality, operational efficiency, and the volunteer experience
Partner with Development and CCET leadership to steward volunteers as current and prospective donors, strengthen corporate partnerships, and support donor cultivation strategies
Other Tasks: 5%
Execute administrative, housekeeping, safety and facilities tasks to support volunteer shifts including maintaining a clean lobby and locker area, and coordinating building entry among other tasks
Execute volunteer safety plans and provide feedback to Safety Committee as relevant
Partner with Marketing & Communications on storytelling and content highlighting volunteer impact
Represent the volunteer program at volunteer‑related events and external engagements
Provide thought partnership to Western Slope and Wyoming volunteer teams as needed
Add relevant volunteer/donor correspondence and activities in Raiser’s Edge donor database to support Development team
Required Knowledge, Skills, and Abilities
Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally
Excellent customer service skills and ability to communicate effectively with diverse audiences
Ability to interact with others in a diplomatic, courteous and positive manner
Comfortable with speaking to large groups and leading facility tours
Strong organizational, multitasking, and critical‑thinking skills
Ability to prioritize and coordinate multiple tasks with competing deadlines
Demonstrated ability to work independently, proactively, and with sound judgment
Experience using volunteer management software for scheduling, reporting, and data entry (VolunteerHub preferred)
Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams
Required Qualifications
Bachelor’s degree in a related field from an accredited college or university, or equivalent work experience
Minimum 3+ years’ experience in volunteer coordination and/or customer service; nonprofit experience preferred
Proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams
Experience with VolunteerHub or similar volunteer management software preferred
Experience with donor CRM systems highly desired
Bilingual highly preferred – Spanish preferred
Thinking about applying?
True passion and excitement for making an impact are just as important as work experience. We encourage you to apply even if you feel you don't check every box in this posting.
Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at hr@foodbankrockies.org or 303-371-9250.
About the organization As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission‑driven individuals.
The Food Bank’s team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank’s organizational values and mission in all activities.
If you are looking for a mission‑focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.
The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger. We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive, every person must have the resources they need to flourish, and we strive to provide proper nourishment for every neighbor.
Additional information Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of standing, walking, or sitting
Unpredictable daily changes balancing multiple stakeholders simultaneously
Regular use of office equipment such as computer, mouse, keyboard, and printer
Sits in an open office cubicle in a shared office environment
Primarily indoor work with occasional outdoor requirements
Occasionally lift, carry or move up to 50 pounds
Expected Hours of Work This is a non‑exempt, full‑time hourly position working approximately 40 hours per week. The standard work schedule is Monday - Friday, between 7:30 am – 4:00 pm. Work schedules may vary and can include evenings.
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