Wholesale Customer Service Representative I
Sullivan Tire And Auto Service, Merrimack, New Hampshire, us, 03054
Description
Sullivan Tire, an employee‑owned company, is currently seeking a Wholesale Customer Service Rep I to join our team in Merrimack, NH. This role supports sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. It also works closely with management to increase profitability through improved efficiency and productivity, and adheres to internal controls, policies and procedures.
Major Responsibilities
Provide customer service and support to our internal and wholesale customers via telephone
Provide customers with current product information, quotations and inventory to fulfill orders
Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
Perform data entry and administrative tasks accurately and in a timely manner
Coordinate deliveries with shipping departments
Assume additional responsibilities as requested
Education / Experience
Minimum of a high school diploma with two years of customer service experience
Tire and automotive service industry experience preferred
Skills / Knowledge
Excellent phone skills with the ability to offer the highest quality of customer service
Customer Service attitude
Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
Strong verbal communication skills
Conflict resolution skills
Multi‑tasks
Detail‑oriented
Proven ability to work independently as well as part of a team
Benefits
Health Insurance – including Medical, Vision, and Dental
Life and Disability Insurance
Paid Holidays, Personal Time, and Vacation Time
Discounted Services
Employee Owned! ESOP – Employee Stock Ownership Plan
Flexible Spending
401(k) with Company Match
EEO Statement Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!
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Major Responsibilities
Provide customer service and support to our internal and wholesale customers via telephone
Provide customers with current product information, quotations and inventory to fulfill orders
Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
Perform data entry and administrative tasks accurately and in a timely manner
Coordinate deliveries with shipping departments
Assume additional responsibilities as requested
Education / Experience
Minimum of a high school diploma with two years of customer service experience
Tire and automotive service industry experience preferred
Skills / Knowledge
Excellent phone skills with the ability to offer the highest quality of customer service
Customer Service attitude
Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
Strong verbal communication skills
Conflict resolution skills
Multi‑tasks
Detail‑oriented
Proven ability to work independently as well as part of a team
Benefits
Health Insurance – including Medical, Vision, and Dental
Life and Disability Insurance
Paid Holidays, Personal Time, and Vacation Time
Discounted Services
Employee Owned! ESOP – Employee Stock Ownership Plan
Flexible Spending
401(k) with Company Match
EEO Statement Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!
#J-18808-Ljbffr