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Director of operations

gategroup, Seattle, Washington, us, 98127

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+ Structure and process optimization (Work stations, floor map, work processes)

+ Proactive and fact-based Labour planning (Short, Medium and longer term) in close cooperation with the Supply Chain Process:

- For hiring needs (Longer term)

- For Optimal Rosters/Schedules (Medium term)

- For short term labour planning to adjust hours needed (Daily/Weekly)

+ QA compliance* Drives engagement by providing and keeping a strong focus in development of the Assembly leadership team, especially in respect to:

+ Coaching

+ Involvement

+ Feedback

+ Consistent and persistent Performance Management* Drives Cross training of staff to increase flexibility within the Assembly process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning.* Coordinates with other operational areas of the unit to ensure optimal service for both internal and external customers.* Ensures all activities and output are in compliance with customer specs (Volume and Quality)* Promotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.).* Aligns, implements and continues to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, IDS interfaces etc.). Including best practice sharing with Assembly Process peers and the Supply Chain Function/OP&C.* Aligns material and labour targets together with the Supply Chain Process – I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the Unit).* Responsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active Labour Planning within all the Assembly processes.* Accountable for departmental financial indicators (Hours, waste, Spec compliance).* Manages productivity and efficiency – I.e. responsible for labour adjustments to increase productivity (on the basis of proposals and departmental insights) and meet/beat targets.* Captures, tracks, analyses and ensures correction of incidences (I.F.B.L. throughout own Department).* Resource optimisation in the Department through process improvement, lean and continuous improvement principles - Drives and performs continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with the Forecasting/Planning and IDS departments.* Participation in customer and authority audits* Ensures compliance of procedures for Hygiene and Food Safety* Actively recognizes good performance in the team and promote the company reward and recognition scheme – People First behavior and actions.* Continuously improves quality and efficiency of the team.* Resolves conflicts and provides solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they appear.* Serves as an operational and management source of expertise, and contributes to the success of the unit/senior management team as a whole – By supporting associated and unit wide initiatives.* Organizes and leads operational meetings (Leadership team meetings and Assembly staff meetings)* Supervises and supports lower level managers/supervisors on daily operations including:

+ Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives

+ Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.

+ Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.

+ Monitors daily manpower planning and schedules employees.

+ Responsible for employee retention and reducing employee turnover.

+ Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).

+ Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.

+ Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.

+ Compliance with all company required policies, procedures and processes including but not limited to required training* HACCP* Customer Specs and requirements* At least 5 years’ experience working within Operations in a “manufacturing environment”* Experience providing leadership through a middle management layer* Experience of managing a team of more than 100 people* Experience in change management projects* Experience of process improvement is a plus.* Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred.* Previous knowledge of Airline Catering operations is preferred, but not essential.* Strong People Manager* Empathetic and Open minded – hence determined and persistent* Resilient and well-rounded individual* Team player who believes in structured Performance and Talent Management* #J-18808-Ljbffr