Why consider this job opportunity:
Opportunity for career advancement and growth within a leading software company
Flexible work environment with onsite, hybrid, or remote options available
Engaging and inclusive company culture that values diverse contributions
Comprehensive training and support for professional development
Chance to work with over 45,000 partners and make a meaningful impact on their success
What to Expect (Job Responsibilities):
Serve as the primary contact for partners during the product adoption phase, providing guidance and support
Develop and execute tailored adoption plans based on partners' business goals and technical environments
Conduct product demonstrations, training sessions, and workshops to educate partners
Monitor adoption metrics to identify at‑risk partners and implement proactive interventions
Create and maintain adoption resources, such as playbooks and video tutorials, to enhance partner enablement
What is Required (Qualifications):
Bachelor's degree in a related field or equivalent business experience
1-3 years of experience in customer onboarding, customer success, or technical account management within B2B SaaS
Ability to manage high-volume workloads with strong prioritization and time management skills
Excellent communication skills with a proven ability to deliver effective training and build rapport with diverse stakeholders
Proficiency with CRM platforms like Salesforce and customer success tools such as Gainsight
How to Stand Out (Preferred Qualifications):
Experience in the MSP industry, IT services sector, or familiarity with PSA, RMM, cybersecurity, or business management software
Working knowledge of change management frameworks (ADKAR, Prosci, Kotter)
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
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Opportunity for career advancement and growth within a leading software company
Flexible work environment with onsite, hybrid, or remote options available
Engaging and inclusive company culture that values diverse contributions
Comprehensive training and support for professional development
Chance to work with over 45,000 partners and make a meaningful impact on their success
What to Expect (Job Responsibilities):
Serve as the primary contact for partners during the product adoption phase, providing guidance and support
Develop and execute tailored adoption plans based on partners' business goals and technical environments
Conduct product demonstrations, training sessions, and workshops to educate partners
Monitor adoption metrics to identify at‑risk partners and implement proactive interventions
Create and maintain adoption resources, such as playbooks and video tutorials, to enhance partner enablement
What is Required (Qualifications):
Bachelor's degree in a related field or equivalent business experience
1-3 years of experience in customer onboarding, customer success, or technical account management within B2B SaaS
Ability to manage high-volume workloads with strong prioritization and time management skills
Excellent communication skills with a proven ability to deliver effective training and build rapport with diverse stakeholders
Proficiency with CRM platforms like Salesforce and customer success tools such as Gainsight
How to Stand Out (Preferred Qualifications):
Experience in the MSP industry, IT services sector, or familiarity with PSA, RMM, cybersecurity, or business management software
Working knowledge of change management frameworks (ADKAR, Prosci, Kotter)
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
#J-18808-Ljbffr