Job Overview & Purpose
The Exhibit Account Coordinator serves as the frontline support resource for the Exhibit Sales team and its clients. Acting as a Customer Service Representative within the Exhibits division, this role provides hands‑on and administrative assistance for custom and rental booth programs — both before the show and on‑site.
From answering phone inquiries to coordinating deliverables, traveling to events, and supporting client needs in real time, this role is key to creating a positive exhibitor experience while ensuring Heritage’s exhibit programs are successfully executed and well‑documented.
Reports to: Director of Exhibit Sales
Key Responsibilities & Duties Primary Responsibilities
Respond to client emails, calls, and general inquiries from the shared Exhibits inbox and mainline; assist with scheduling and routing client questions to the correct AE or internal team.
Travel to designated trade shows to provide onsite CSR coverage for exhibit clients; assist with check‑ins, layout clarifications, issue resolution, and on‑ground coordination.
Enter and update booth orders, change forms, and design confirmations in Salesforce and Boomer per Exhibit AE instruction.
Support completion of Exhibits SOP checklist items, including documentation filing, show file prep, and project readiness tasks.
Work with design, estimating, and production teams to confirm deadlines and track deliverables; follow up on outstanding requests.
Additional Responsibilities
Maintain and organize digital show folders, artwork, and order forms.
Track shipping, drayage, and service order confirmations to help ensure successful setup.
Support exhibit sales reps with file cleanup, invoice closeouts, and travel planning.
Escalate client or vendor issues to Exhibit AEs or Sales Director as needed.
Serve as a backup to other exhibit support roles when workload or travel overlaps.
Assist with onsite exhibitor move‑in, graphics installations, and minor layout clarifications.
Required Skills & Qualifications Required
2+ years in customer service, events, or administrative support
Excellent communication and interpersonal skills — both written and verbal
Strong multitasking abilities in high‑paced environments
Proficiency in:
Microsoft Excel, Outlook, and Word
Google Sheets/Docs
CRM systems (Salesforce preferred)
Ability and willingness to travel frequently for events (including weekends)
Positive, team‑oriented attitude with flexibility to jump in where needed
Reliable transportation and valid driver’s license
Preferred
Previous experience in trade show services or with exhibit booths
Familiarity with floorplans, freight tracking, or labor coordination
Knowledge of Boomer or similar show systems
Work Environment & Physical Demands This position is full‑time and in‑person, requiring frequent travel for client meetings, trade shows, and industry events. Some weekend and extended work hours may be required based on event schedules.
Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs. Periodic bending, reaching, twisting, carrying, pushing, and pulling.
Heritage Exposition Services is a DRUG‑FREE WORKPLACE and requires pre‑employment drug and background screenings.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401(k)) with employer match when applicable
Employee Stock Ownership Plan (ESOP) – eligible employees participate in the company’s long‑term growth and success
Paid Time Off (Vacation, Sick & Paid Holidays)
Training & Professional DevelopmentCareer growth opportunities within a nationwide, employee‑owned organization
Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.
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From answering phone inquiries to coordinating deliverables, traveling to events, and supporting client needs in real time, this role is key to creating a positive exhibitor experience while ensuring Heritage’s exhibit programs are successfully executed and well‑documented.
Reports to: Director of Exhibit Sales
Key Responsibilities & Duties Primary Responsibilities
Respond to client emails, calls, and general inquiries from the shared Exhibits inbox and mainline; assist with scheduling and routing client questions to the correct AE or internal team.
Travel to designated trade shows to provide onsite CSR coverage for exhibit clients; assist with check‑ins, layout clarifications, issue resolution, and on‑ground coordination.
Enter and update booth orders, change forms, and design confirmations in Salesforce and Boomer per Exhibit AE instruction.
Support completion of Exhibits SOP checklist items, including documentation filing, show file prep, and project readiness tasks.
Work with design, estimating, and production teams to confirm deadlines and track deliverables; follow up on outstanding requests.
Additional Responsibilities
Maintain and organize digital show folders, artwork, and order forms.
Track shipping, drayage, and service order confirmations to help ensure successful setup.
Support exhibit sales reps with file cleanup, invoice closeouts, and travel planning.
Escalate client or vendor issues to Exhibit AEs or Sales Director as needed.
Serve as a backup to other exhibit support roles when workload or travel overlaps.
Assist with onsite exhibitor move‑in, graphics installations, and minor layout clarifications.
Required Skills & Qualifications Required
2+ years in customer service, events, or administrative support
Excellent communication and interpersonal skills — both written and verbal
Strong multitasking abilities in high‑paced environments
Proficiency in:
Microsoft Excel, Outlook, and Word
Google Sheets/Docs
CRM systems (Salesforce preferred)
Ability and willingness to travel frequently for events (including weekends)
Positive, team‑oriented attitude with flexibility to jump in where needed
Reliable transportation and valid driver’s license
Preferred
Previous experience in trade show services or with exhibit booths
Familiarity with floorplans, freight tracking, or labor coordination
Knowledge of Boomer or similar show systems
Work Environment & Physical Demands This position is full‑time and in‑person, requiring frequent travel for client meetings, trade shows, and industry events. Some weekend and extended work hours may be required based on event schedules.
Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs. Periodic bending, reaching, twisting, carrying, pushing, and pulling.
Heritage Exposition Services is a DRUG‑FREE WORKPLACE and requires pre‑employment drug and background screenings.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401(k)) with employer match when applicable
Employee Stock Ownership Plan (ESOP) – eligible employees participate in the company’s long‑term growth and success
Paid Time Off (Vacation, Sick & Paid Holidays)
Training & Professional DevelopmentCareer growth opportunities within a nationwide, employee‑owned organization
Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.
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