The Resident Director is responsible for leading the property renewal leasing program in accordance with policies and procedures outlined by PeakMade. This position will work very closely with Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy. In addition, the Resident Director will be expected to provide outstanding customer service, develop and maintain resident retention programs as well as provide leadership and mentorship to the leasing staff.
Who You Are:
Proactive team member that can provide leadership and mentorship to the leasing staff
Knowledgeable in Entrata property management software and experience in sales and/or management in multi-family housing, hospitality, or retail industries
Self-starter who is highly organized and motivated
What You’ll Do:
Maintain an excellent customer service relationship with residents, prospects and community visitors.
Ensure property compliance with national branding, programs and marketing goals
Assist in the recruiting and interviewing efforts of all personnel
Build relationships with Universities and local organizations through presentations, events, etc.
Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed
Work with the Property Manager to assist on-site staff in building relationships with external customers
Adhere to established company standards for screening applicants and guarantors for residency
Responsible for ensuring the team responds to internet leads, answers prospect calls and conducts successful property tours
Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing
Adhere to established company standards for screening applicants and guarantors for residency
Assist current residents and guarantors with completion of online renewal paperwork
Assist residents with the move-in, move-out transfer and lease take over process
Prepare and ensure staffing schedules are consistent with community needs
Lead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages
Conduct effective weekly team meetings
Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager
Provide training and motivation to staffand ensure group training sessions are conducted as needed
Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions
Maintain thorough product knowledge of the property and competition leasing and retention efforts
Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager
Assist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager
Monitor leasing/renewal progress focusing on areas needing additional support to the Leasing Manager
Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary
Address complaints and resolve issues in a timely and professional fashion
Assist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.
Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
Participate in property inspections, quarterly, move-in and move out
Contribute to the general upkeep and cleaning of office, common areas and model
Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager
Additional responsibilities as required
What You’ll Need:
1-2 years leasing experience in multifamily or off-campus student housing experience highly preferred
High school diploma or equivalent required
Bachelor's degree or proven success in a Leasing Manager position preferred
Sales and/or management experience in multi-family housing, hospitality, or retail industries preferred
High energy and organization skills required
A passion for helping college students find their next home
Excellent verbal and written communication skills
Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office
Proficient in Entrata property management software or other similar property management software preferred
What You’ll Get (Peak Perks):
Potential monthly commission
Housing discount (varies by property)
15 days of PTO + 2 additional “Wellbeing Days”
Up to 12 weeks paid parental leave + one year of diapers, on us
401(k) Match
Wellness initiatives, health team competitions and reward programs through LiveWell Program
Employee Resource Groups
Commitment to leadership training and growth opportunities
Additional rewards and recognition
*The anticipated pay range for this role is $22–$24 per hour, with final compensation determined based on experience, skills, and internal equity.
Who We Are PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.
PeakMade Real Estate is an Equal Employment Opportunity employer.
PeakMade’s Commitment to Diversity, Equity & Inclusion: People Matter Most — and we mean all people.
At PeakMade Real Estate, the goal of collaborating to promote diversity and inclusion is at our core. We believe our differences should be celebrated and our experiences should be shared. We believe in creating a culture powered by the acceptance of others and promoting the involvement of everyone. We also believe in owning our responsibility to learn more about the differences that make us stronger, engaging and advocating for marginalized groups of people, and developing mutual respect for each other.
#J-18808-Ljbffr
Who You Are:
Proactive team member that can provide leadership and mentorship to the leasing staff
Knowledgeable in Entrata property management software and experience in sales and/or management in multi-family housing, hospitality, or retail industries
Self-starter who is highly organized and motivated
What You’ll Do:
Maintain an excellent customer service relationship with residents, prospects and community visitors.
Ensure property compliance with national branding, programs and marketing goals
Assist in the recruiting and interviewing efforts of all personnel
Build relationships with Universities and local organizations through presentations, events, etc.
Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed
Work with the Property Manager to assist on-site staff in building relationships with external customers
Adhere to established company standards for screening applicants and guarantors for residency
Responsible for ensuring the team responds to internet leads, answers prospect calls and conducts successful property tours
Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing
Adhere to established company standards for screening applicants and guarantors for residency
Assist current residents and guarantors with completion of online renewal paperwork
Assist residents with the move-in, move-out transfer and lease take over process
Prepare and ensure staffing schedules are consistent with community needs
Lead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages
Conduct effective weekly team meetings
Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager
Provide training and motivation to staffand ensure group training sessions are conducted as needed
Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions
Maintain thorough product knowledge of the property and competition leasing and retention efforts
Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager
Assist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager
Monitor leasing/renewal progress focusing on areas needing additional support to the Leasing Manager
Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary
Address complaints and resolve issues in a timely and professional fashion
Assist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.
Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
Participate in property inspections, quarterly, move-in and move out
Contribute to the general upkeep and cleaning of office, common areas and model
Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager
Additional responsibilities as required
What You’ll Need:
1-2 years leasing experience in multifamily or off-campus student housing experience highly preferred
High school diploma or equivalent required
Bachelor's degree or proven success in a Leasing Manager position preferred
Sales and/or management experience in multi-family housing, hospitality, or retail industries preferred
High energy and organization skills required
A passion for helping college students find their next home
Excellent verbal and written communication skills
Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office
Proficient in Entrata property management software or other similar property management software preferred
What You’ll Get (Peak Perks):
Potential monthly commission
Housing discount (varies by property)
15 days of PTO + 2 additional “Wellbeing Days”
Up to 12 weeks paid parental leave + one year of diapers, on us
401(k) Match
Wellness initiatives, health team competitions and reward programs through LiveWell Program
Employee Resource Groups
Commitment to leadership training and growth opportunities
Additional rewards and recognition
*The anticipated pay range for this role is $22–$24 per hour, with final compensation determined based on experience, skills, and internal equity.
Who We Are PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.
PeakMade Real Estate is an Equal Employment Opportunity employer.
PeakMade’s Commitment to Diversity, Equity & Inclusion: People Matter Most — and we mean all people.
At PeakMade Real Estate, the goal of collaborating to promote diversity and inclusion is at our core. We believe our differences should be celebrated and our experiences should be shared. We believe in creating a culture powered by the acceptance of others and promoting the involvement of everyone. We also believe in owning our responsibility to learn more about the differences that make us stronger, engaging and advocating for marginalized groups of people, and developing mutual respect for each other.
#J-18808-Ljbffr