A leading global healthcare company in Morristown, NJ, is seeking a Director of Customer Centricity to champion customer experience initiatives. The role involves developing strategies, implementing advanced customer experience technologies, and enhancing operations through Lean methodologies. With a minimum of 8 years of experience in customer experience or service leadership, candidates should have a strong background in CRM and analytics tools, and a proven track record in driving customer satisfaction and growth. Join a dynamic team focused on improving the customer journey while advancing your career.
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