Overview
Provide strategic leadership for each Market Leader to ensure exceptional customer experience across a diverse group of restaurants in multiple markets. Lead the way by partnering with Market Leaders to achieve profit goals and flow-thru objectives, using reports to identify opportunities, promoting a top-line orientation through operational focus, and ensuring correct operational procedures to drive bottom-line results.
Responsibilities
- Provide strategic leadership for each Market Leader to ensure exceptional customer experience across a diverse group of restaurants in multiple markets.
- Lead the way by working with each Market Leader to deliver profit goals and meet targeted flow-thru objectives; utilize available reports to identify opportunities; encourage a top-line orientation through operational focus; ensure that correct operational procedures are always followed to drive bottom line results.
- Coach and train multi-unit leaders and restaurant managers for operational excellence; support national training initiatives; participate in onboarding processes and monitor training quality for all levels.
- Develop and maintain strong management staffing levels across all locations; commit to selection processes and monitor staffing levels to anticipate sales seasonality.
- Ensure uncompromising compliance with OSHA standards, local health and safety regulations, and all company safety and security policies to maintain a safe environment for employees and customers.
- Lead regional recognition and motivation programs throughout the Region to encourage high performance and build strong team culture.
- Resolution oriented in all Employee Relations (ER) activities; provide needed ER assistance to managers; be proactive in addressing ER needs in the Region.
- Partner with Management to identify, troubleshoot and resolve chronic Repair & Maintenance issues; gather data, identify trends, determine causes, and collaborate with R&M Business Partners for solutions. Serve as escalation channel for Facilities team.
- Communicate strategic vision clearly, set bold performance goals, and drive decisive action that challenges the status quo while upholding the highest brand standards.
Qualifications
- Bachelor’s degree preferred but not required.
- Experience: Minimum 8 years of progressive multi-unit operational leadership experience in high-volume, multi-unit retail or restaurant environments (Fortune 500 preferred).
- Proven ability to deliver strong customer satisfaction, financial performance, and employee engagement results.
- Demonstrated success in selecting, coaching, motivating, and developing managerial talent.
- Strong analytical, business math, and decision-making skills.
- Exceptional leadership, interpersonal communication, and conflict-resolution abilities.
- Ability to work flexible hours and be present in restaurants at least 30 hours per week.
- Growth mindset with desire to advance into broader strategic leadership roles.
- High capability in team building, motivating, and driving a culture of excellence.
Salary Range: $157,100 to $200,000 annually + bonus eligibility + benefits
The above represents the expected salary range for this position. Ultimately, in determining pay, we’ll consider the successful candidate's location, experience, and other job-related factors.
KFC Corporation, based in Plano, Texas, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world’s most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.
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