Job Summary And Responsibilities
As our Patient Account Specialist, you will be a vital financial expert and compassionate educator, serving as the central point of contact for patients navigating the complexities of healthcare billing. You will be instrumental in facilitating, educating, and communicating our organization's revenue cycle policies and procedures, ensuring clarity, maximizing reimbursement, and alleviating financial stress for our patients.
Every day you will expertly respond to a broad range of patient billing inquiries, often in a high call volume setting, providing in-depth clarification and research on insurance regulations, processing protocols, charge coding discrepancies, benefit interpretation, and adjudication. You will provide essential financial counseling both in advance and post‑receipt of services, including cost estimates and bedside counseling, and proactively assist un‑or under‑insured individuals in accessing charity programs or state‑sponsored plans to maximize reimbursement.
To be successful in this pivotal role, you will leverage your deep understanding of healthcare finance, exceptional communication skills, and unwavering patient advocacy to demystify complex billing issues and empower patients to manage their financial responsibilities. You will collaborate seamlessly with clinical teams, billing departments, and external agencies, fostering transparency and ensuring equitable access to care.
Required
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi‑task; keep confidences
Knowledge of insurance concepts
Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
Excel in a team‑based environment with a positive attitude
Comfortable with ambiguity and the ability to be flexible
Preferred
Knowledge of financial or Medicaid application assistance
Six (6) months previous call center
Health care experience and medical terminology
High school diploma or GED
Where You'll Work Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Pay Range $24.00 - $34.09 /hour
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Every day you will expertly respond to a broad range of patient billing inquiries, often in a high call volume setting, providing in-depth clarification and research on insurance regulations, processing protocols, charge coding discrepancies, benefit interpretation, and adjudication. You will provide essential financial counseling both in advance and post‑receipt of services, including cost estimates and bedside counseling, and proactively assist un‑or under‑insured individuals in accessing charity programs or state‑sponsored plans to maximize reimbursement.
To be successful in this pivotal role, you will leverage your deep understanding of healthcare finance, exceptional communication skills, and unwavering patient advocacy to demystify complex billing issues and empower patients to manage their financial responsibilities. You will collaborate seamlessly with clinical teams, billing departments, and external agencies, fostering transparency and ensuring equitable access to care.
Required
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi‑task; keep confidences
Knowledge of insurance concepts
Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
Excel in a team‑based environment with a positive attitude
Comfortable with ambiguity and the ability to be flexible
Preferred
Knowledge of financial or Medicaid application assistance
Six (6) months previous call center
Health care experience and medical terminology
High school diploma or GED
Where You'll Work Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Pay Range $24.00 - $34.09 /hour
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