About Spotlight Media
Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don't believe in cookie-cutter playbooks—every strategy we craft is custom-built to unlock our clients' full potential on TikTok Shop. As a TikTok Shop–only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform.
We've guided brands through the full funnel—from launch to scaling into the millions in GMV—and we're just getting started.
We believe the future of e-commerce is social. That's why we're building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns—it's a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and unapologetically ambitious.
Join us, and you'll have the trust, resources, and runway to redefine what's possible for the world's leading brands.
Role Overview We're looking for an
Account Manager with deep supplements industry experience
to own the execution of TikTok Shop accounts for our supplements brand clients. You'll work directly under a Senior Account Manager, translating strategy into action, maintaining shop health, and delivering consistent, high-quality execution across teams.
This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you'll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy—with a clear path to Senior Account Manager typically within 6–12 months for strong performers.
Your supplements background is critical.
You understand the nuances of the category: compliance requirements, ingredient claims, how consumers shop for supplements, what drives conversion, and how to navigate the regulatory landscape across platforms. This expertise will be your competitive advantage as you help scale supplement brands on TikTok Shop.
What You'll Do Client Operations & Communication
Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs
Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly
Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps
Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline
TikTok Shop Execution & Health (Supplements‑Specific)
Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups with keen awareness of supplement‑specific restrictions and claim guidelines
Monitor and report account‑health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early
Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, ensuring all promotional content meets supplement compliance standards
Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation—especially critical for supplements given platform sensitivities around health claims
Cross‑Functional Orchestration (No Content Creation)
Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars, with clear guardrails on permissible claims and messaging for supplements
Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds)
Coordinate with Ops and Logistics on fulfillment readiness and customer experience status
Data, QA, and Process
Maintain source‑of‑truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries
Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance)—with extra scrutiny on supplement‑specific compliance
Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time
What You’ll Learn & Growth Trajectory
Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling
Gradually take point on client calls, scope changes, and mini‑initiatives (e.g., a seasonal promo or creator activation)
Expand from execution > ownership > strategy as you consistently hit scorecard targets
Clear, merit‑based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows
Success Metrics
Delivery reliability: On‑time/on‑brief execution; rework rate trending down
Communication quality: Clear recaps, fast response times, and strong stakeholder CSAT
Business impact: Tangible contribution to GMV growth initiatives and promotional performance
Compliance excellence: Zero violations or claim‑related issues for supplement clients
You Will Be a Fit If
You're a strategic thinker who wants to learn through hands‑on execution
You have high agency and enjoy taking ownership without needing constant direction
You're a checklist sniper who loves moving complex projects from "idea" to "done"
You write crisp, client‑ready updates and can turn metrics into simple stories with clear actions
You're TikTok‑native and curious about how TikTok Shop mechanics drive conversion
You get energy from organizing chaos—briefs, timelines, QA, and follow‑through are your happy place
You have a builder mindset: you document, templatize, and leave systems better than you found them
You actively seek feedback and want to grow into a Senior AM quickly
You're fluent in the supplements category—you know what works, what's compliant, and what converts
Must‑Haves What You Bring (Requirements)
1–7+ years of direct experience working with supplement brands in one or more of the following contexts:
In‑house at a supplement brand (e-commerce, digital marketing, operations, or marketplace teams)
At an agency managing supplement clients
On Amazon managing supplement listings, advertising, or marketplace operations
On Shopify managing supplement DTC brands
On TikTok Shop or other social commerce platforms with supplement brands
In other relevant supplement e‑commerce or marketplace roles
Deep understanding of the supplements category: compliance requirements, platform restrictions on health claims, ingredient sensitivities, consumer behavior, conversion drivers, and regulatory considerations
Strong project management skills: task tracking, timelines, stakeholder coordination
Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups)
Excellent written and verbal communication with a strong service mindset
Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we'll train you on our playbooks)
Strong Bonuses
Direct experience with TikTok Shop, Seller Center, or managing supplement brands on TikTok
Agency experience managing multiple supplement clients
Experience navigating compliance reviews, claim approvals, or policy escalations for supplements on major platforms
Why You’ll Love Working With Us
High autonomy and real ownership from day one—no micromanagement
Direct exposure to top‑tier supplement brands and the fastest‑growing corner of e‑commerce
A growth‑first culture that rewards builders, not seat‑warmers
Mentorship from Senior AMs and leadership with a clear, merit‑based growth path
Competitive compensation, performance upside, and flexible/hybrid work (location dependent)
Compensation Range: $65K - $140K
#J-18808-Ljbffr
We've guided brands through the full funnel—from launch to scaling into the millions in GMV—and we're just getting started.
We believe the future of e-commerce is social. That's why we're building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns—it's a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and unapologetically ambitious.
Join us, and you'll have the trust, resources, and runway to redefine what's possible for the world's leading brands.
Role Overview We're looking for an
Account Manager with deep supplements industry experience
to own the execution of TikTok Shop accounts for our supplements brand clients. You'll work directly under a Senior Account Manager, translating strategy into action, maintaining shop health, and delivering consistent, high-quality execution across teams.
This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you'll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy—with a clear path to Senior Account Manager typically within 6–12 months for strong performers.
Your supplements background is critical.
You understand the nuances of the category: compliance requirements, ingredient claims, how consumers shop for supplements, what drives conversion, and how to navigate the regulatory landscape across platforms. This expertise will be your competitive advantage as you help scale supplement brands on TikTok Shop.
What You'll Do Client Operations & Communication
Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs
Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly
Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps
Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline
TikTok Shop Execution & Health (Supplements‑Specific)
Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups with keen awareness of supplement‑specific restrictions and claim guidelines
Monitor and report account‑health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early
Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, ensuring all promotional content meets supplement compliance standards
Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation—especially critical for supplements given platform sensitivities around health claims
Cross‑Functional Orchestration (No Content Creation)
Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars, with clear guardrails on permissible claims and messaging for supplements
Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds)
Coordinate with Ops and Logistics on fulfillment readiness and customer experience status
Data, QA, and Process
Maintain source‑of‑truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries
Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance)—with extra scrutiny on supplement‑specific compliance
Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time
What You’ll Learn & Growth Trajectory
Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling
Gradually take point on client calls, scope changes, and mini‑initiatives (e.g., a seasonal promo or creator activation)
Expand from execution > ownership > strategy as you consistently hit scorecard targets
Clear, merit‑based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows
Success Metrics
Delivery reliability: On‑time/on‑brief execution; rework rate trending down
Communication quality: Clear recaps, fast response times, and strong stakeholder CSAT
Business impact: Tangible contribution to GMV growth initiatives and promotional performance
Compliance excellence: Zero violations or claim‑related issues for supplement clients
You Will Be a Fit If
You're a strategic thinker who wants to learn through hands‑on execution
You have high agency and enjoy taking ownership without needing constant direction
You're a checklist sniper who loves moving complex projects from "idea" to "done"
You write crisp, client‑ready updates and can turn metrics into simple stories with clear actions
You're TikTok‑native and curious about how TikTok Shop mechanics drive conversion
You get energy from organizing chaos—briefs, timelines, QA, and follow‑through are your happy place
You have a builder mindset: you document, templatize, and leave systems better than you found them
You actively seek feedback and want to grow into a Senior AM quickly
You're fluent in the supplements category—you know what works, what's compliant, and what converts
Must‑Haves What You Bring (Requirements)
1–7+ years of direct experience working with supplement brands in one or more of the following contexts:
In‑house at a supplement brand (e-commerce, digital marketing, operations, or marketplace teams)
At an agency managing supplement clients
On Amazon managing supplement listings, advertising, or marketplace operations
On Shopify managing supplement DTC brands
On TikTok Shop or other social commerce platforms with supplement brands
In other relevant supplement e‑commerce or marketplace roles
Deep understanding of the supplements category: compliance requirements, platform restrictions on health claims, ingredient sensitivities, consumer behavior, conversion drivers, and regulatory considerations
Strong project management skills: task tracking, timelines, stakeholder coordination
Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups)
Excellent written and verbal communication with a strong service mindset
Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we'll train you on our playbooks)
Strong Bonuses
Direct experience with TikTok Shop, Seller Center, or managing supplement brands on TikTok
Agency experience managing multiple supplement clients
Experience navigating compliance reviews, claim approvals, or policy escalations for supplements on major platforms
Why You’ll Love Working With Us
High autonomy and real ownership from day one—no micromanagement
Direct exposure to top‑tier supplement brands and the fastest‑growing corner of e‑commerce
A growth‑first culture that rewards builders, not seat‑warmers
Mentorship from Senior AMs and leadership with a clear, merit‑based growth path
Competitive compensation, performance upside, and flexible/hybrid work (location dependent)
Compensation Range: $65K - $140K
#J-18808-Ljbffr