Description
Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.
Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:
Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)
Short-term and long-term disability benefits
Basic life insurance and voluntary life insurance
Hospital indemnity plans, pet insurance, and legal/identity theft services
401k plan with up to a 4% employer match
Paid company holidays, paid vacation, and paid volunteer time
Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech
Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech’s reasonable and good‑faith estimate for new hire compensation at the time of posting for this position is $23.50 - $25.50 per hour. Pay may also include variable compensation from time to time such as overtime for non‑exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).
Job Summary The Account Coordinator is responsible for providing effective customer service for customers by using in-depth knowledge of company products and programs as well as communicating effectively with employees within several internal departments. This position is responsible for monitoring and providing accurate and timely information regarding orders, inquires and complaints.
Essential Job Functions
Collaborate with customers to ensure orders meet minimum quantities and delivery dates
Review customer purchase orders to verify it meets quoted minimum order quantity, lead time and price
Work closely with internal departments (Engineering, Scheduling, Supply Chain, Manufacturing, Shipping, etc.) to ensure on time delivery of customer product
Process customer complaints through the system and follow-up to ensure a satisfactory corrective action is communicated back to customer in a timely manner
Provide accurate, valid and complete information by using the right methods/tools
Invoice, enter, and track customer orders as well as issue credit memos, as needed
Process customer compliance documentation
Partner with Sales department and the customer to provide forecast to the organization
Build and sustain long‑term customer partnerships through open and interactive communication and stay in constant contact regarding order status
Monitor Accounts Receivable status and work with customers to resolve invoicing discrepancies
Expedite orders through the organization using defined process
Track PPAP, FA, Tooling and Sample Orders
Monitor and maintain customer scorecards
Maintain pricing records
Support the Quality Department with Return Material Authorizations (RMAs) and process necessary credits
Investigate and process warranty claims from a group inbox
Cover front desk and backup front desk duties as needed
Requirements
High School Diploma
Proficient in Excel
Ability to manage and prioritize several responsibilities concurrently
Able to actively listen and identify customer concerns with strong ability to solve problems
Exceptional communication and interpersonal skills
Strong attention to detail with exceptional accuracy track record
Basic understanding of Bill of Material and Method of Manufacture preferred
Experience with MRP systems, Epicor preferred
Two years in a manufacturing setting preferred
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Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.
Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:
Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)
Short-term and long-term disability benefits
Basic life insurance and voluntary life insurance
Hospital indemnity plans, pet insurance, and legal/identity theft services
401k plan with up to a 4% employer match
Paid company holidays, paid vacation, and paid volunteer time
Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech
Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech’s reasonable and good‑faith estimate for new hire compensation at the time of posting for this position is $23.50 - $25.50 per hour. Pay may also include variable compensation from time to time such as overtime for non‑exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).
Job Summary The Account Coordinator is responsible for providing effective customer service for customers by using in-depth knowledge of company products and programs as well as communicating effectively with employees within several internal departments. This position is responsible for monitoring and providing accurate and timely information regarding orders, inquires and complaints.
Essential Job Functions
Collaborate with customers to ensure orders meet minimum quantities and delivery dates
Review customer purchase orders to verify it meets quoted minimum order quantity, lead time and price
Work closely with internal departments (Engineering, Scheduling, Supply Chain, Manufacturing, Shipping, etc.) to ensure on time delivery of customer product
Process customer complaints through the system and follow-up to ensure a satisfactory corrective action is communicated back to customer in a timely manner
Provide accurate, valid and complete information by using the right methods/tools
Invoice, enter, and track customer orders as well as issue credit memos, as needed
Process customer compliance documentation
Partner with Sales department and the customer to provide forecast to the organization
Build and sustain long‑term customer partnerships through open and interactive communication and stay in constant contact regarding order status
Monitor Accounts Receivable status and work with customers to resolve invoicing discrepancies
Expedite orders through the organization using defined process
Track PPAP, FA, Tooling and Sample Orders
Monitor and maintain customer scorecards
Maintain pricing records
Support the Quality Department with Return Material Authorizations (RMAs) and process necessary credits
Investigate and process warranty claims from a group inbox
Cover front desk and backup front desk duties as needed
Requirements
High School Diploma
Proficient in Excel
Ability to manage and prioritize several responsibilities concurrently
Able to actively listen and identify customer concerns with strong ability to solve problems
Exceptional communication and interpersonal skills
Strong attention to detail with exceptional accuracy track record
Basic understanding of Bill of Material and Method of Manufacture preferred
Experience with MRP systems, Epicor preferred
Two years in a manufacturing setting preferred
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