Senior Customer Renewals Sales Specialist - SolarWinds Observability
SolarWinds, Austin, Texas, us, 78716
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world‑class solutions in a fast‑paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Impact
Maintain large volume of SaaS renewals with high call and email volume daily
Work with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
Follow up on assigned customer SaaS renewal quotes and/or generate custom quotes and present to the customer
Drive SaaS renewal opportunities to close prior to service expiration through detailed funnel management
Manage, maintain, and communicate accurate customer and pipeline records within a CRM and to Sales/Renewals leadership
Operate internally as a liaison with cross‑functional teams to share key customer feedback and insights to improve customer experience and further investments
Achieve monthly quotas and quarterly targets
Your Experience
Passion for sales and SaaS based selling experience
Excellent customer service skills
Excellent communication skills both oral and written
Excellent problem‑solving skills
Good computer skills
Ability to multi‑task and track multiple issues
Enjoys working in a fast paced, team focused environment
Previous experience with CRM - NetSuite and SalesForce are a plus
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
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The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world‑class solutions in a fast‑paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Impact
Maintain large volume of SaaS renewals with high call and email volume daily
Work with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
Follow up on assigned customer SaaS renewal quotes and/or generate custom quotes and present to the customer
Drive SaaS renewal opportunities to close prior to service expiration through detailed funnel management
Manage, maintain, and communicate accurate customer and pipeline records within a CRM and to Sales/Renewals leadership
Operate internally as a liaison with cross‑functional teams to share key customer feedback and insights to improve customer experience and further investments
Achieve monthly quotas and quarterly targets
Your Experience
Passion for sales and SaaS based selling experience
Excellent customer service skills
Excellent communication skills both oral and written
Excellent problem‑solving skills
Good computer skills
Ability to multi‑task and track multiple issues
Enjoys working in a fast paced, team focused environment
Previous experience with CRM - NetSuite and SalesForce are a plus
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
#J-18808-Ljbffr