Inside Sales Representative
thyssenkrupp Materials NA, Detroit, Michigan, United States, 48228
Job Summary
To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non‑major accounts into loyal customers.
Responsibilities
Respond to sales calls, faxes, and e-mails
Generate and follow up on quotes for all products
Provide technical assistance to customers
Process sales orders
Enter return orders, credits, and debits when required
Enter scrap return order as requested by distribution channels
Review product inventory and report concerns to purchasing/ management
Satisfy customer service issues
Continuously increase knowledge of company products, services, and procedures
Work in team environment, communicating as required with all personnel.
Travel as needed to meet company goals
Monitor competitor products and prices.
Assist in quality related duties where required
Meet TKMNA Employee Attributes/Competencies
Minimum Requirements
Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience.
Preferred Requirements
1 to 2 years sales experience
Interpersonal skills necessary in order to sell, negotiate and close business with customers
Attention to detail in order to evaluate customer’s accounts and orders
Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
Knowledge of products being sold by the business unit
Benefits
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
#J-18808-Ljbffr
To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non‑major accounts into loyal customers.
Responsibilities
Respond to sales calls, faxes, and e-mails
Generate and follow up on quotes for all products
Provide technical assistance to customers
Process sales orders
Enter return orders, credits, and debits when required
Enter scrap return order as requested by distribution channels
Review product inventory and report concerns to purchasing/ management
Satisfy customer service issues
Continuously increase knowledge of company products, services, and procedures
Work in team environment, communicating as required with all personnel.
Travel as needed to meet company goals
Monitor competitor products and prices.
Assist in quality related duties where required
Meet TKMNA Employee Attributes/Competencies
Minimum Requirements
Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience.
Preferred Requirements
1 to 2 years sales experience
Interpersonal skills necessary in order to sell, negotiate and close business with customers
Attention to detail in order to evaluate customer’s accounts and orders
Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
Knowledge of products being sold by the business unit
Benefits
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
#J-18808-Ljbffr