Service Advisor 1 - Parts (11 am to 7:30 pm)
Clopay Building Products Company, Phila, Pennsylvania, United States
CornellCookson, a division of Clopay Corporation, is a leading door and grille manufacturer with facilities in Mountain Top, PA. We manufacture a complete line of overhead door and closure products, designed for commercial, industrial, institutional and retail use. Discover what you're looking for through our brands' websites below. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Service Advisor 1 - Parts role in our Mountaintop facility, located in Mountaintop, PA.
Summary This position contributes to Cornell‑Cookson’s customer satisfaction principles by responding to customer inquiries regarding parts, quotes and orders including status on all products provided by CornellCookson.
Responsibilities/Principal Duties
Provide superlative service and support to customers.
Improve customer relationships and customer satisfaction.
Processing of parts orders and providing parts pricing for repair order for all products.
Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request.
Communicate with customers verbally and in writing.
Provide order status, tracking information and ship date information to customers and others.
Release existing quotes for fabrication.
Perform other duties as assigned.
Job Requirements
Must be highly organized and have a proven ability to work within a team environment.
2-5 years experience interacting with customers preferred.
Must possess superior communication skills.
Must have experience in a customer service environment communicating with customers, processing or imputing orders and/or high volumes of data entry.
Rolling door knowledge and mechanical background a plus.
We offer a competitive salary plus an additional $1.00/hr shift differential and a very comprehensive benefits package, including 401(k), paid holidays, sick, and vacation time. Equal Opportunity Employer, providing a drug‑free work environment. Get job alerts by email.
Benefits
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Shift
8 hour shift
Work Days
Monday to Friday
Work Location: Hybrid remote in Mountain Top, PA 18707
Job Type: Full-time
Application Method
Email
Resume Required
Yes
Application Updates
gcorazza@clopay.com
jsimoson@clopay.com
Contact via Email
Yes, at email address provided
#J-18808-Ljbffr
We have an excellent opportunity for a Service Advisor 1 - Parts role in our Mountaintop facility, located in Mountaintop, PA.
Summary This position contributes to Cornell‑Cookson’s customer satisfaction principles by responding to customer inquiries regarding parts, quotes and orders including status on all products provided by CornellCookson.
Responsibilities/Principal Duties
Provide superlative service and support to customers.
Improve customer relationships and customer satisfaction.
Processing of parts orders and providing parts pricing for repair order for all products.
Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request.
Communicate with customers verbally and in writing.
Provide order status, tracking information and ship date information to customers and others.
Release existing quotes for fabrication.
Perform other duties as assigned.
Job Requirements
Must be highly organized and have a proven ability to work within a team environment.
2-5 years experience interacting with customers preferred.
Must possess superior communication skills.
Must have experience in a customer service environment communicating with customers, processing or imputing orders and/or high volumes of data entry.
Rolling door knowledge and mechanical background a plus.
We offer a competitive salary plus an additional $1.00/hr shift differential and a very comprehensive benefits package, including 401(k), paid holidays, sick, and vacation time. Equal Opportunity Employer, providing a drug‑free work environment. Get job alerts by email.
Benefits
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Shift
8 hour shift
Work Days
Monday to Friday
Work Location: Hybrid remote in Mountain Top, PA 18707
Job Type: Full-time
Application Method
Resume Required
Yes
Application Updates
gcorazza@clopay.com
jsimoson@clopay.com
Contact via Email
Yes, at email address provided
#J-18808-Ljbffr