Customer Engagement Specialist - Denver, CO - Remote
Waterfall Technology Consulting Partners LLC, Denver, Colorado, United States, 80285
The Customer Engagement Specialist (CES) is a front‑line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re‑engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high‑quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow‑up, demonstrations, and closure.
Location Although remote, applicant must reside in Denver.
About the Pay $70-80K salary, however there is the potential to earn up to $100-$120K in total compensation.
Position Impact The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand. The CES role is for one who cold calls in the field performing outside sales turning over a qualified lead to sales in that area.
Key Responsibilities
Conduct high‑volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices
Re‑engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities
Introduce the company's aesthetic technology portfolio at a high level and assess interest and timing
Navigate gatekeepers and engage decision‑makers professionally and confidently
Lead Qualification & Handoff
Qualify leads based on established criteria (practice type, decision‑maker access, timing, budget, and intent)
Accurately document call outcomes and opportunity details in Salesforce or designated CRM
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes
Ensure timely and clean handoff to maximize conversion rates and rep productivity
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations
Track follow‑up cadence and engagement history to ensure no opportunity is missed
Collaborate with sales leadership to refine messaging, targeting, and qualification standards
Qualifications
Bachelors degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement
2–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred)
Strong communication and interpersonal skills with the ability to connect quickly and build rapport
Self‑motivated, goal‑oriented, and resilient under pressure
Excellent organization and time‑management skills
Preferred
Experience with Salesforce CRM or similar platforms preferred
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods
Apply today! #J-18808-Ljbffr
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high‑quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow‑up, demonstrations, and closure.
Location Although remote, applicant must reside in Denver.
About the Pay $70-80K salary, however there is the potential to earn up to $100-$120K in total compensation.
Position Impact The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand. The CES role is for one who cold calls in the field performing outside sales turning over a qualified lead to sales in that area.
Key Responsibilities
Conduct high‑volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices
Re‑engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities
Introduce the company's aesthetic technology portfolio at a high level and assess interest and timing
Navigate gatekeepers and engage decision‑makers professionally and confidently
Lead Qualification & Handoff
Qualify leads based on established criteria (practice type, decision‑maker access, timing, budget, and intent)
Accurately document call outcomes and opportunity details in Salesforce or designated CRM
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes
Ensure timely and clean handoff to maximize conversion rates and rep productivity
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations
Track follow‑up cadence and engagement history to ensure no opportunity is missed
Collaborate with sales leadership to refine messaging, targeting, and qualification standards
Qualifications
Bachelors degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement
2–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred)
Strong communication and interpersonal skills with the ability to connect quickly and build rapport
Self‑motivated, goal‑oriented, and resilient under pressure
Excellent organization and time‑management skills
Preferred
Experience with Salesforce CRM or similar platforms preferred
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods
Apply today! #J-18808-Ljbffr