The position is responsible for managing and executing the Order Fulfillment process according to Customer’s Service Level Agreements, execute Purchase Orders and Logistics.
Responsibilities
Order Fulfillment
Process customer orders through the ERP system
Send Order acknowledgment and order confirmation within 24 hours
Oversees the order tracking process and ensures orders are processed in accordance with Customer Service Level Agreements.
Align order requirements and delivery dates with Production Scheduler and Carriers to meet order requirements
Capable of resolving escalated issues arising from operations and requiring coordination with other departments
Ensure proper paperwork is sent to Customers prior delivery
Ensure paperwork and transactions in the ERP are complete to invoice Customer within 24 hours after shipment
Excellent proactive customer communication regarding order status through email and over phone
Update Order Master in a daily basis
Attend and contribute to production meetings daily.
Service Level Agreements Metrics Management
Logistics
Coordinates with dedicated fleet dispatcher all outbound and inbounds to prioritize fleet usage or book common carriers and assure customer delivery date and requirements are met
Estimates load size for the order and obtains shipping quotes from freight companies
Tracks all shipments and keeps delivery records on file and measure on time deliveries
Review and approve invoices from carriers
Purchasing
Execute Purchase Orders based on PO requisitions from Planning, vendor requirements
Education High School diploma or 3-5 years of experience in Order Fulfillment (Customer Service), Procurement and/or Logistics (within the Chemical Industry a plus)
Preferred Experience / Skills
B.A. / B.S. Degree Preferred
APICS certification a plus
Microsoft Excel - Advanced
QuickBooks or any ERP experience a plus
MS Power BI experience a plus
Personable a must! - customer engagement is required
#J-18808-Ljbffr
Responsibilities
Order Fulfillment
Process customer orders through the ERP system
Send Order acknowledgment and order confirmation within 24 hours
Oversees the order tracking process and ensures orders are processed in accordance with Customer Service Level Agreements.
Align order requirements and delivery dates with Production Scheduler and Carriers to meet order requirements
Capable of resolving escalated issues arising from operations and requiring coordination with other departments
Ensure proper paperwork is sent to Customers prior delivery
Ensure paperwork and transactions in the ERP are complete to invoice Customer within 24 hours after shipment
Excellent proactive customer communication regarding order status through email and over phone
Update Order Master in a daily basis
Attend and contribute to production meetings daily.
Service Level Agreements Metrics Management
Logistics
Coordinates with dedicated fleet dispatcher all outbound and inbounds to prioritize fleet usage or book common carriers and assure customer delivery date and requirements are met
Estimates load size for the order and obtains shipping quotes from freight companies
Tracks all shipments and keeps delivery records on file and measure on time deliveries
Review and approve invoices from carriers
Purchasing
Execute Purchase Orders based on PO requisitions from Planning, vendor requirements
Education High School diploma or 3-5 years of experience in Order Fulfillment (Customer Service), Procurement and/or Logistics (within the Chemical Industry a plus)
Preferred Experience / Skills
B.A. / B.S. Degree Preferred
APICS certification a plus
Microsoft Excel - Advanced
QuickBooks or any ERP experience a plus
MS Power BI experience a plus
Personable a must! - customer engagement is required
#J-18808-Ljbffr