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E-Commerce Specialist

Rescue Mission Alliance, Syracuse, New York, United States

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Do you have a passion for e-commerce, digital storytelling, and purpose-driven work? Join the Rescue Mission as a Full Time

E-Commerce Specialist

and help grow our online retail presence in support of a mission that puts

love into action

through food, shelter, clothing, and hope.

About The Role The E-Commerce Specialist is responsible for managing and expanding the Rescue Mission’s online retail platforms. This role focuses on product listings, digital content creation, sales strategy, and performance analysis to drive sustainable growth. You’ll collaborate with internal teams to ensure merchandise is effectively showcased while supporting meaningful community impact.

Key Responsibilities

Manage and optimize online product listings across multiple e-commerce platforms (website, eBay, social media marketplaces, etc.)

Create engaging product descriptions and imagery to drive sales and customer engagement

Collaborate with team members to select and feature merchandise aligned with brand and organizational goals

Analyze sales data and customer behavior to identify trends and opportunities

Coordinate online promotions, campaigns, and special sales

Monitor inventory levels in partnership with retail and warehouse teams

Prepare regular performance reports on sales, traffic, and engagement

Stay current on e-commerce tools, best practices, and resale trends

Support customer service related to online sales

Maintain regular, predictable in-person attendance

Complete required trainings and support team initiatives as needed

What We’re Looking For

Proven experience managing e-commerce platforms (Shopify, Lightspeed, Etsy, eBay, Facebook Marketplace, Instagram Shopping, etc.)

Strong digital marketing and content creation skills

Excellent written and verbal communication skills

Highly detail-oriented with strong organizational abilities

Comfortable analyzing data to inform decisions

Ability to collaborate effectively across teams

Passion for social enterprise, sustainability, and community impact preferred

Physical Requirements

Ability to read documents and use office equipment

Ability to communicate effectively with coworkers and the public

Ability to lift up to 30 lbs without assistance

Ability to stand, walk, stoop, kneel, and work in varying environmental conditions

Benefits We are proud to offer a competitive salary and excellent benefits: Medical, Dental, Vision, 401(K), Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short-Term Disability and more!

Mission & Values Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

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