About the Job
CheckedUp is the premier specialty technology platform at the point of care, actively engaging patients and physicians in the waiting room, exam room, and at home. As a health technology leader, CheckedUp aspires to create better educated and more confident patients and physicians who are empowered to make informed health decisions together.
This is a hybrid role (remote and in-person).
We are seeking a strategic and relationship-driven Client Relations Manager to focus on client expansion, retention, and long-term account growth. In this role, you will serve as a trusted partner to healthcare clients, ensuring they realize maximum value from CheckedUp’s solutions while identifying opportunities to deepen and expand relationships across their organizations.
About You This role is ideal for a proactive, consultative professional who thrives on strengthening partnerships, driving account growth, and delivering measurable impact.
The ideal candidate is an energetic self-starter with a strong customer-first mindset and the ability to identify key stakeholders and decision-makers within client accounts. You are skilled at building rapport, uncovering growth opportunities, and translating client needs into strategic expansion plans.
You are data-informed, highly organized, and comfortable collaborating cross-functionally to ensure seamless client experiences and sustained revenue growth.
Responsibilities As a Client Relations Manager, you will play a key role in driving account success and client expansion by:
Managing and nurturing a portfolio of existing client accounts
Building strong relationships with key influencers and decision-makers within healthcare organizations
Developing and executing account plans focused on retention and revenue growth
Identifying upsell and cross-sell opportunities aligned with client goals
Leading regular business reviews with client to demonstrate value
Partnering with internal teams (Sales, Product, Operations) to ensure client satisfaction and successful implementations
Proactively addressing client challenges and mitigating churn risk
Maintaining accurate account records, opportunities, and engagement activity in CRM
Consistently meeting or exceeding retention and expansion targets
Qualifications
Bachelor’s degree in Business or a related field (Required)
1+ years of experience in account management, client success, or relationship management
Proven track record of driving client retention and revenue growth
Strong collaboration, oral, and written communication skills
Ability to quickly learn new software and tools and adapt to evolving workflows
Experience working with healthcare providers and/or hospital systems is a plus
Job Details Job Type:
Full-time
Salary:
From $66,300.00 per year (plus performance-based incentives)
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Supplemental Pay Types
Commission pay
Education
Bachelor’s (Required)
Work Location
New York City
#J-18808-Ljbffr
This is a hybrid role (remote and in-person).
We are seeking a strategic and relationship-driven Client Relations Manager to focus on client expansion, retention, and long-term account growth. In this role, you will serve as a trusted partner to healthcare clients, ensuring they realize maximum value from CheckedUp’s solutions while identifying opportunities to deepen and expand relationships across their organizations.
About You This role is ideal for a proactive, consultative professional who thrives on strengthening partnerships, driving account growth, and delivering measurable impact.
The ideal candidate is an energetic self-starter with a strong customer-first mindset and the ability to identify key stakeholders and decision-makers within client accounts. You are skilled at building rapport, uncovering growth opportunities, and translating client needs into strategic expansion plans.
You are data-informed, highly organized, and comfortable collaborating cross-functionally to ensure seamless client experiences and sustained revenue growth.
Responsibilities As a Client Relations Manager, you will play a key role in driving account success and client expansion by:
Managing and nurturing a portfolio of existing client accounts
Building strong relationships with key influencers and decision-makers within healthcare organizations
Developing and executing account plans focused on retention and revenue growth
Identifying upsell and cross-sell opportunities aligned with client goals
Leading regular business reviews with client to demonstrate value
Partnering with internal teams (Sales, Product, Operations) to ensure client satisfaction and successful implementations
Proactively addressing client challenges and mitigating churn risk
Maintaining accurate account records, opportunities, and engagement activity in CRM
Consistently meeting or exceeding retention and expansion targets
Qualifications
Bachelor’s degree in Business or a related field (Required)
1+ years of experience in account management, client success, or relationship management
Proven track record of driving client retention and revenue growth
Strong collaboration, oral, and written communication skills
Ability to quickly learn new software and tools and adapt to evolving workflows
Experience working with healthcare providers and/or hospital systems is a plus
Job Details Job Type:
Full-time
Salary:
From $66,300.00 per year (plus performance-based incentives)
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Supplemental Pay Types
Commission pay
Education
Bachelor’s (Required)
Work Location
New York City
#J-18808-Ljbffr