Responsibilities
Essential Functions: This is a peer-level individual contributor with operational accountability, not people management.
Key Responsibilities
E-Commerce Platform Management
Enter, update, and maintain product listings in The Assistant Manager (TAM) and Circuitree, ensuring accuracy in:
Product names and descriptions
Pricing and promotions
Inventory levels and availability
SKUs, categories, and attributes
Coordinate product launches, updates, and removals across both platforms to ensure consistency. Ensure that pre-purchased items on Circuitree are correctly configured for Space Camp sessions, dates, and fulfillment workflows.
Data Accuracy & Quality Control
Perform routine audits of product data to identify and correct errors or discrepancies.
Ensure alignment between e-commerce platforms, point-of-sale systems, and physical inventory.
Maintain clear documentation of processes, product standards, and system workflows.
Sales Reporting & Analysis
Generate regular and ad-hoc sales reports from TAM and Circuitree.
Track key metrics such as:
Top-selling items
Seasonal and camp-session trends
Sell-through rates and inventory performance
Provide insights and recommendations to retail leadership to support merchandising, purchasing, and promotional decisions.
Troubleshooting & Operational Support
Serve as a first point of contact for e-commerce system issues, including:
Product setup errors
Ordering or checkout issues
Reporting inconsistencies
Work with internal teams and external vendors to resolve platform or data-related problems.
Support fulfillment teams by ensuring e-commerce data supports accurate and timely order preparation.
Cross-Functional Collaboration
Collaborate with:
Retail managers and buyers on product selection and pricing
Fulfillment and warehouse teams on pre-arrival orders
Marketing or communications teams on promotions and featured products
Support peak periods (camp sessions, holidays, special events) with heightened attention to system readiness and data accuracy.
Required Qualifications
Experience in e-commerce operations, retail systems, or inventory management.
Strong data entry skills with exceptional attention to detail.
Comfort working in multiple software platforms and learning proprietary systems.
Intermediate proficiency with spreadsheets and reporting tools (Excel or Google Sheets).
Ability to analyze sales data and communicate findings clearly.
Strong problem-solving skills and the ability to troubleshoot operational issues independently.
Excellent organizational and time-management skills.
Experience in creative/business writing.
A logical, streamlined, and thorough approach to completing tasks and projects.
Preferred Qualifications
Experience with The Assistant Manager (TAM), Circuitree, or similar retail/e-commerce platforms.
Experience supporting online sales tied to in-person fulfillment or event-based retail.
Familiarity with point-of-sale systems and inventory reconciliation.
Prior experience in museum, attraction, camp, or destination retail environments.
An interest in space, science, education, or mission‑driven organizations.
Work Environment & Physical Requirement Primarily office‑based with regular interaction with retail and fulfillment areas.
May require occasional standing, walking, or lifting of light merchandise.
Must be available to support peak operational periods, including camp sessions and major events.
Why This Role Matters This position directly impacts the experience of Space Camp trainees and guests by ensuring that merchandise they select online is accurate, available, and ready when they arrive. The E‑Commerce Operations Specialist helps turn online purchases into smooth, memorable moments—supporting both revenue growth and guest satisfaction.
Supervisory Responsibilities Level of Supervision: This is a peer‑level individual contributor with operational accountability, not people management.
Travel Required No
Qualifications Required Education – College degree or experiential equivalent.
Required Experience – This is a will‑train role with no experience required, provided the candidate has related collegiate experience and thorough computer skills.
Physical & Work Requirements
Prolonged sitting at a desk while working on a computer, including keyboarding and mouse use for extended periods.
Frequent use of hands and fingers for data entry, system navigation, and handling small merchandise items (e.g., SKUs, tags, samples).
Ability to view computer screens for extended periods to review product listings, reports, inventory data, and dashboards.
Occasional standing and walking within office, retail, and fulfillment areas.
Occasional lifting and carrying of retail merchandise, boxes, or samples, typically weighing up to 25 pounds.
Ability to bend, reach, and stoop occasionally to access shelves, storage areas, or inventory locations.
Ability to work in mixed environments, including office settings, retail floor areas, and stock/fulfillment spaces that may be crowded, busy, or subject to seasonal temperature variation.
Ability to communicate verbally and in writing to collaborate with team members, vendors, and internal stakeholders.
Capacity to focus and shift attention between detailed computer‑based work and operational problem‑solving in a dynamic retail environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Eligibility Qualifications Must be authorized to work in the United States.
WORK ENVIRONMENT Environmental Factors: This job involves working in a climate‑controlled office with others. Occasionally, this role requires walking to visit outdoor areas, areas with children, and warehouses exposed to the elements.
Expected Hours of Work Monday through Friday, from 8 a.m. to 5 p.m.
DISCLAIMERS The U.S. Space & Rocket Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.
Duties and Responsibilities May Change With or Without Notice This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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Key Responsibilities
E-Commerce Platform Management
Enter, update, and maintain product listings in The Assistant Manager (TAM) and Circuitree, ensuring accuracy in:
Product names and descriptions
Pricing and promotions
Inventory levels and availability
SKUs, categories, and attributes
Coordinate product launches, updates, and removals across both platforms to ensure consistency. Ensure that pre-purchased items on Circuitree are correctly configured for Space Camp sessions, dates, and fulfillment workflows.
Data Accuracy & Quality Control
Perform routine audits of product data to identify and correct errors or discrepancies.
Ensure alignment between e-commerce platforms, point-of-sale systems, and physical inventory.
Maintain clear documentation of processes, product standards, and system workflows.
Sales Reporting & Analysis
Generate regular and ad-hoc sales reports from TAM and Circuitree.
Track key metrics such as:
Top-selling items
Seasonal and camp-session trends
Sell-through rates and inventory performance
Provide insights and recommendations to retail leadership to support merchandising, purchasing, and promotional decisions.
Troubleshooting & Operational Support
Serve as a first point of contact for e-commerce system issues, including:
Product setup errors
Ordering or checkout issues
Reporting inconsistencies
Work with internal teams and external vendors to resolve platform or data-related problems.
Support fulfillment teams by ensuring e-commerce data supports accurate and timely order preparation.
Cross-Functional Collaboration
Collaborate with:
Retail managers and buyers on product selection and pricing
Fulfillment and warehouse teams on pre-arrival orders
Marketing or communications teams on promotions and featured products
Support peak periods (camp sessions, holidays, special events) with heightened attention to system readiness and data accuracy.
Required Qualifications
Experience in e-commerce operations, retail systems, or inventory management.
Strong data entry skills with exceptional attention to detail.
Comfort working in multiple software platforms and learning proprietary systems.
Intermediate proficiency with spreadsheets and reporting tools (Excel or Google Sheets).
Ability to analyze sales data and communicate findings clearly.
Strong problem-solving skills and the ability to troubleshoot operational issues independently.
Excellent organizational and time-management skills.
Experience in creative/business writing.
A logical, streamlined, and thorough approach to completing tasks and projects.
Preferred Qualifications
Experience with The Assistant Manager (TAM), Circuitree, or similar retail/e-commerce platforms.
Experience supporting online sales tied to in-person fulfillment or event-based retail.
Familiarity with point-of-sale systems and inventory reconciliation.
Prior experience in museum, attraction, camp, or destination retail environments.
An interest in space, science, education, or mission‑driven organizations.
Work Environment & Physical Requirement Primarily office‑based with regular interaction with retail and fulfillment areas.
May require occasional standing, walking, or lifting of light merchandise.
Must be available to support peak operational periods, including camp sessions and major events.
Why This Role Matters This position directly impacts the experience of Space Camp trainees and guests by ensuring that merchandise they select online is accurate, available, and ready when they arrive. The E‑Commerce Operations Specialist helps turn online purchases into smooth, memorable moments—supporting both revenue growth and guest satisfaction.
Supervisory Responsibilities Level of Supervision: This is a peer‑level individual contributor with operational accountability, not people management.
Travel Required No
Qualifications Required Education – College degree or experiential equivalent.
Required Experience – This is a will‑train role with no experience required, provided the candidate has related collegiate experience and thorough computer skills.
Physical & Work Requirements
Prolonged sitting at a desk while working on a computer, including keyboarding and mouse use for extended periods.
Frequent use of hands and fingers for data entry, system navigation, and handling small merchandise items (e.g., SKUs, tags, samples).
Ability to view computer screens for extended periods to review product listings, reports, inventory data, and dashboards.
Occasional standing and walking within office, retail, and fulfillment areas.
Occasional lifting and carrying of retail merchandise, boxes, or samples, typically weighing up to 25 pounds.
Ability to bend, reach, and stoop occasionally to access shelves, storage areas, or inventory locations.
Ability to work in mixed environments, including office settings, retail floor areas, and stock/fulfillment spaces that may be crowded, busy, or subject to seasonal temperature variation.
Ability to communicate verbally and in writing to collaborate with team members, vendors, and internal stakeholders.
Capacity to focus and shift attention between detailed computer‑based work and operational problem‑solving in a dynamic retail environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Eligibility Qualifications Must be authorized to work in the United States.
WORK ENVIRONMENT Environmental Factors: This job involves working in a climate‑controlled office with others. Occasionally, this role requires walking to visit outdoor areas, areas with children, and warehouses exposed to the elements.
Expected Hours of Work Monday through Friday, from 8 a.m. to 5 p.m.
DISCLAIMERS The U.S. Space & Rocket Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.
Duties and Responsibilities May Change With or Without Notice This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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