Customer Service Representative
Medosweet Farms Customer Service Department is a key daily contact point for our customers and is a vital information hub for the companies' sales, purchasing and delivery efforts. The Customer Service Representative position will be responsible for assisting the execution of a plan of regular customer contact, focused on obtaining customer orders, input and data for Medosweet Farms. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Follow established procedures. Confer with customers by telephone or email to provide information about products or services, take and/or enter orders. Ensure that each customer interaction with the Customer Service Department reflects the goals, standards and vision statement authorized by Medosweet Farms ownership and management. Monitor and communicate daily customer requests for product "specials" to the Customer Service Manager and Delivery Supervisor. Provide customer product and service feedback to the Purchasing, Delivery and Sales and Marketing departments to ensure continuous improvement in the product and services offered by Medosweet Farms. Assist customers in creating and maintaining online ordering accounts. Support Sales and Marketing, Purchasing and other Medosweet Farms departments with special projects, as directed. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School or equivalent and 2 years' experience in Customer Service or related experience and/or training; or equivalent combination of education and experience. Previous experience and skill set developed in a customer focused environment highly desired. The Customer Service Representative should be familiar with Microsoft Office applications and have strong phone and computer skills and experience in a variety of order entry applications. Proficiency with Keyboard and other office equipment. Knowledgeable in Word, Excel, and Microsoft Outlook
Medosweet Farms Customer Service Department is a key daily contact point for our customers and is a vital information hub for the companies' sales, purchasing and delivery efforts. The Customer Service Representative position will be responsible for assisting the execution of a plan of regular customer contact, focused on obtaining customer orders, input and data for Medosweet Farms. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Follow established procedures. Confer with customers by telephone or email to provide information about products or services, take and/or enter orders. Ensure that each customer interaction with the Customer Service Department reflects the goals, standards and vision statement authorized by Medosweet Farms ownership and management. Monitor and communicate daily customer requests for product "specials" to the Customer Service Manager and Delivery Supervisor. Provide customer product and service feedback to the Purchasing, Delivery and Sales and Marketing departments to ensure continuous improvement in the product and services offered by Medosweet Farms. Assist customers in creating and maintaining online ordering accounts. Support Sales and Marketing, Purchasing and other Medosweet Farms departments with special projects, as directed. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School or equivalent and 2 years' experience in Customer Service or related experience and/or training; or equivalent combination of education and experience. Previous experience and skill set developed in a customer focused environment highly desired. The Customer Service Representative should be familiar with Microsoft Office applications and have strong phone and computer skills and experience in a variety of order entry applications. Proficiency with Keyboard and other office equipment. Knowledgeable in Word, Excel, and Microsoft Outlook