Customer Service Representative
VCA Animal Hospitals, Murrieta, California, United States, 92562
Client Service Representative
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement
your pet's health is our top priority and excellent service is our goal
very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You: As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Essential Functions: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Qualifications: At least one year of proven past experience helping customers. High School Diploma/GED or equivalent. Excellent listening and communication skills. Compassion for pets and peopleas well as awareness and understanding of others' reactions. Proven decision-making skills to choose the most appropriate course of action. The ability to integrate new information into problem-solving. Proficiency in Microsoft Office. Willingness to work non-traditional hours, including nights, weekends and holidays. The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $18 to $22 per hour.
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement
your pet's health is our top priority and excellent service is our goal
very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You: As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Essential Functions: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Qualifications: At least one year of proven past experience helping customers. High School Diploma/GED or equivalent. Excellent listening and communication skills. Compassion for pets and peopleas well as awareness and understanding of others' reactions. Proven decision-making skills to choose the most appropriate course of action. The ability to integrate new information into problem-solving. Proficiency in Microsoft Office. Willingness to work non-traditional hours, including nights, weekends and holidays. The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $18 to $22 per hour.