Job Overview
Provide administrative support for Sales, Catering and Conference Services, including computer input, tracing answering telephones, printing reports, departmental records/logs, and other miscellaneous tasks. Candidate must be courteous, prompt and efficient in handling all matters pertaining to the specific market segment. Positive and collaborative team spirit. Reports to: Director of Sales & Marketing and Sales Managers Key Relationships: Internal: Director of Marketing, Director of Sales & Marketing, Sales Managers, Catering & Conference Service Managers. Other departments including Reservations, Front Office, Accounting, Restaurant & Inn Room Dining and Banquet. External: Hotel clients, guests and business partners. Essential Job Functions: Maintain knowledge of all hotel services/features and hours of operation. As well as knowledge of departmental policies and procedures. Demonstrate the ability to learn and effectively utilize the daily systems and reports required by the team. Answer telephone within three rings, using correct salutations and telephone etiquette. Respond to inquiry calls in accordance with departmental procedures. Qualify space requests by gathering relevant information, then find best course of action based on each situation Maintain inventory levels and reorder office supplies as necessary. Establish and maintain filing system procedures and be prepared for new client files. Make photocopies and process as specified. Attend designated meetings as requested/required. Type and send contracts, addendums, proposals, and any other reports requested by managers. Assist Catering & Conference Service Teams with the creation of event documents. Submit all contracts to Director of Sales for review and approval. Process and code commission invoices for Accounting and Sales Departments. Create and submit amenities as requested by managers. Send client evaluation survey at the conclusion of each event. Maintain a professional attitude appearance at work and when representing the hotel. Provide support and assistance with special projects and requests from sales, catering and conference service team. The hourly rate for this role is $21.00. We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
Provide administrative support for Sales, Catering and Conference Services, including computer input, tracing answering telephones, printing reports, departmental records/logs, and other miscellaneous tasks. Candidate must be courteous, prompt and efficient in handling all matters pertaining to the specific market segment. Positive and collaborative team spirit. Reports to: Director of Sales & Marketing and Sales Managers Key Relationships: Internal: Director of Marketing, Director of Sales & Marketing, Sales Managers, Catering & Conference Service Managers. Other departments including Reservations, Front Office, Accounting, Restaurant & Inn Room Dining and Banquet. External: Hotel clients, guests and business partners. Essential Job Functions: Maintain knowledge of all hotel services/features and hours of operation. As well as knowledge of departmental policies and procedures. Demonstrate the ability to learn and effectively utilize the daily systems and reports required by the team. Answer telephone within three rings, using correct salutations and telephone etiquette. Respond to inquiry calls in accordance with departmental procedures. Qualify space requests by gathering relevant information, then find best course of action based on each situation Maintain inventory levels and reorder office supplies as necessary. Establish and maintain filing system procedures and be prepared for new client files. Make photocopies and process as specified. Attend designated meetings as requested/required. Type and send contracts, addendums, proposals, and any other reports requested by managers. Assist Catering & Conference Service Teams with the creation of event documents. Submit all contracts to Director of Sales for review and approval. Process and code commission invoices for Accounting and Sales Departments. Create and submit amenities as requested by managers. Send client evaluation survey at the conclusion of each event. Maintain a professional attitude appearance at work and when representing the hotel. Provide support and assistance with special projects and requests from sales, catering and conference service team. The hourly rate for this role is $21.00. We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.