Affiliate Services Representative
San Antonio Staffing, San Antonio, Texas, United States, 78232
Total Traffic & Weather Network Affiliate Services Representative
iHeartMedia, the number one audio company in America, reaches 90% of Americans every month. We have more #1 rated markets than the next two largest radio companies combined, and we're the largest podcast publisher. We create and produce some of the most popular and well-known branded live music events in America. iHeartRadio is the #1 streaming radio digital service in America. We have the only complete audio ad technology stack in the industry for all forms of audio. The Total Traffic & Weather Network (TTWN) Affiliate Services Representative supports scheduled inventory operations for stations, including affiliate profiles, affidavit compliance, missed spots, ensuring affiliate profile changes are completed by deadline, and handling internal and external station data when stations transition to an automated traffic import system. This role works closely with TTWN Management, Operations, Sales, and IT Support to ensure commercial spots air correctly and station changes are executed accurately. What you'll do: Support day-to-day departmental operations Serve as a point of contact for DOC Entry, Missed Spots, and Station Compliance questions Proactively identify issues related to traffic logs, station setup, and feed times, and escalate as appropriate Support customer service responses through team inboxes Ensure all DOCs are entered accurately and by scheduling deadlines Ensure affidavits are submitted within 10 business days after airing Assist with setting up affiliates transitioning to an automated traffic import system Monitor and help resolve discrepancies related to IA accounts and IA site What you'll need: Strong attention to detail and high work standards Demonstrated data entry skills Excellent written and verbal communication skills Strong time management and organizational skills Ability to learn new systems and procedures quickly Demonstrates strong interpersonal skills and professionalism High School Diploma or equivalent required Bachelor's Degree preferred What you'll bring: Respect for others and a strong belief that others should do this in return Accountability for own work and desire to provide guidance to new team members Ability to contribute to several projects at the same time under a moderate level of direction Application of objective judgement, technical skills and prior experience to solve business problems Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner Desire for continued knowledge sharing and learning Understanding of impact of own decisions Location: San Antonio, TX: 20880 Stone Oak Parkway, 78258 Position type: Regular Time type: Full time Pay type: Hourly Benefits: iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost
services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
iHeartMedia, the number one audio company in America, reaches 90% of Americans every month. We have more #1 rated markets than the next two largest radio companies combined, and we're the largest podcast publisher. We create and produce some of the most popular and well-known branded live music events in America. iHeartRadio is the #1 streaming radio digital service in America. We have the only complete audio ad technology stack in the industry for all forms of audio. The Total Traffic & Weather Network (TTWN) Affiliate Services Representative supports scheduled inventory operations for stations, including affiliate profiles, affidavit compliance, missed spots, ensuring affiliate profile changes are completed by deadline, and handling internal and external station data when stations transition to an automated traffic import system. This role works closely with TTWN Management, Operations, Sales, and IT Support to ensure commercial spots air correctly and station changes are executed accurately. What you'll do: Support day-to-day departmental operations Serve as a point of contact for DOC Entry, Missed Spots, and Station Compliance questions Proactively identify issues related to traffic logs, station setup, and feed times, and escalate as appropriate Support customer service responses through team inboxes Ensure all DOCs are entered accurately and by scheduling deadlines Ensure affidavits are submitted within 10 business days after airing Assist with setting up affiliates transitioning to an automated traffic import system Monitor and help resolve discrepancies related to IA accounts and IA site What you'll need: Strong attention to detail and high work standards Demonstrated data entry skills Excellent written and verbal communication skills Strong time management and organizational skills Ability to learn new systems and procedures quickly Demonstrates strong interpersonal skills and professionalism High School Diploma or equivalent required Bachelor's Degree preferred What you'll bring: Respect for others and a strong belief that others should do this in return Accountability for own work and desire to provide guidance to new team members Ability to contribute to several projects at the same time under a moderate level of direction Application of objective judgement, technical skills and prior experience to solve business problems Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner Desire for continued knowledge sharing and learning Understanding of impact of own decisions Location: San Antonio, TX: 20880 Stone Oak Parkway, 78258 Position type: Regular Time type: Full time Pay type: Hourly Benefits: iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost
services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!