Loan Servicing Specialist II
Hanover Bank is looking for a full-time Loan Servicing Specialist II to join our team. The Loan Servicing Specialist II reports directly to the Loan Servicing Manager Officer. Processes monetary loan transaction requests, daily loan payments & loan payoffs from general ledgers and checks. Supports the loan officers, branch personnel, and loan administration staff professionally to ensure quality customer service. Monitors insurance and taxes, daily loan operational functions, and assists with various servicing tasks when necessary. Duties and Responsibilities: Customer Service Review and respond to customer inquiries. Run and return payoff letter requests within 24 hours. Return all inquiry calls within one business day. Monitor loan servicing emails for customer/employee inquiries. Customer Intake and Data Entry Process payments loans from general ledger entries. Monitor payoff & loan disbursement mailboxes, advancing funds, and processing paydown/payoff transactions. Process loan-related wires and ACH transfers for payments/disbursements. Customer service functions as necessary, including service desk tickets and Call Center. Print and mail escrow surplus checks. File System Management Update collateral tracking and ticklers when current information is received. Ensure efficient and accurate processing of loan payments. Review / clear non-posted items. Update and or review daily rate changes. Administrative Support Review co-worker's daily work. Assist in insurance monitoring records for all loan types. Work with attorneys for assignment requests. Maintain and update assigned Procedures. Loan advances / Construction draws OTE transactions as requested by other departments Upload tax/insurance documents to vendors for tracking purposes. Review all vendor-generated insurance reports for expiring hazard & flood insurance. Contact insurance agents to obtain outstanding expired insurance and invoices. Process payment of real estate taxes for escrow accounts as they become due and maintain all corresponding escrow addendums on the loan accounting system. Update loans based on KDE requests. Additional duties as assigned. Education and Experience: Bachelor's degree in business or equivalent business experience Minimum of 1-2 years in a bank loan department and/or similar experience Notary designation a plus Skills and Abilities: Excellent verbal and written communication skills Ability to interact with a diverse group of people with tact and professionalism Excellent organizational skills Highly motivated Adaptable Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.) Our Benefits: Health & Wellness Benefits Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options) Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) Company-paid Long-Term Disability Insurance Voluntary Benefits Additional Life and AD&D Insurance for employee, spouse, and dependents Voluntary Short-Term Disability Insurance Pet Insurance Legal Services Plan Accident Insurance Hospital Indemnity Insurance Cancer Care Insurance Retirement 401(k) Plan with Company Match Time Off & Recognition Paid Personal Time Off (PTO) Paid Company Holidays Annual Performance Bonuses Annual Salary Increases Employee Engagement Company-sponsored Events Employee Contests and Recognition Programs Hourly: $26.00 - $31.00; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.
Hanover Bank is looking for a full-time Loan Servicing Specialist II to join our team. The Loan Servicing Specialist II reports directly to the Loan Servicing Manager Officer. Processes monetary loan transaction requests, daily loan payments & loan payoffs from general ledgers and checks. Supports the loan officers, branch personnel, and loan administration staff professionally to ensure quality customer service. Monitors insurance and taxes, daily loan operational functions, and assists with various servicing tasks when necessary. Duties and Responsibilities: Customer Service Review and respond to customer inquiries. Run and return payoff letter requests within 24 hours. Return all inquiry calls within one business day. Monitor loan servicing emails for customer/employee inquiries. Customer Intake and Data Entry Process payments loans from general ledger entries. Monitor payoff & loan disbursement mailboxes, advancing funds, and processing paydown/payoff transactions. Process loan-related wires and ACH transfers for payments/disbursements. Customer service functions as necessary, including service desk tickets and Call Center. Print and mail escrow surplus checks. File System Management Update collateral tracking and ticklers when current information is received. Ensure efficient and accurate processing of loan payments. Review / clear non-posted items. Update and or review daily rate changes. Administrative Support Review co-worker's daily work. Assist in insurance monitoring records for all loan types. Work with attorneys for assignment requests. Maintain and update assigned Procedures. Loan advances / Construction draws OTE transactions as requested by other departments Upload tax/insurance documents to vendors for tracking purposes. Review all vendor-generated insurance reports for expiring hazard & flood insurance. Contact insurance agents to obtain outstanding expired insurance and invoices. Process payment of real estate taxes for escrow accounts as they become due and maintain all corresponding escrow addendums on the loan accounting system. Update loans based on KDE requests. Additional duties as assigned. Education and Experience: Bachelor's degree in business or equivalent business experience Minimum of 1-2 years in a bank loan department and/or similar experience Notary designation a plus Skills and Abilities: Excellent verbal and written communication skills Ability to interact with a diverse group of people with tact and professionalism Excellent organizational skills Highly motivated Adaptable Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.) Our Benefits: Health & Wellness Benefits Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options) Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) Company-paid Long-Term Disability Insurance Voluntary Benefits Additional Life and AD&D Insurance for employee, spouse, and dependents Voluntary Short-Term Disability Insurance Pet Insurance Legal Services Plan Accident Insurance Hospital Indemnity Insurance Cancer Care Insurance Retirement 401(k) Plan with Company Match Time Off & Recognition Paid Personal Time Off (PTO) Paid Company Holidays Annual Performance Bonuses Annual Salary Increases Employee Engagement Company-sponsored Events Employee Contests and Recognition Programs Hourly: $26.00 - $31.00; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.