Customer Service Representative
This is a 3-6 month long contract assignment based on volume and business needs. We are seeking 20 customer service representatives to support New York customers calling in about potential reductions on their energy bills. Call volumes are currently very high, and the environment is fast-paced with back-to-back calls and elevated wait times. In this role, you will handle inbound calls, provide clear information, answer questions, and support customers who may be frustrated or impatient. We're looking for individuals who can stay calm, professional, and composedno matter how busy the day gets. What You'll Do Answer continuous inbound calls from customers regarding energy bill reduction programs Provide accurate information in a clear, friendly, and professional manner De-escalate and manage frustrated or impatient callers Maintain strong communication and customer service standards Work efficiently in a high-volume queue environment Adhere to schedule and attendance expectations What We're Looking For Prior call center or high-volume phone experience Demonstrated reliability and strong attendance history Comfort handling consecutive back-to-back calls throughout the day Excellent communication skills and emotional composure Proven ability to de-escalate and handle challenging conversations professionally What We Offer $16/hr starting pay Work-from-home Opportunity to support an impactful customer program Fast hiring processstart ASAP Job Type & Location This is a contract position based out of Nashville, TN. Pay and Benefits The pay range for this position is $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 19, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This is a 3-6 month long contract assignment based on volume and business needs. We are seeking 20 customer service representatives to support New York customers calling in about potential reductions on their energy bills. Call volumes are currently very high, and the environment is fast-paced with back-to-back calls and elevated wait times. In this role, you will handle inbound calls, provide clear information, answer questions, and support customers who may be frustrated or impatient. We're looking for individuals who can stay calm, professional, and composedno matter how busy the day gets. What You'll Do Answer continuous inbound calls from customers regarding energy bill reduction programs Provide accurate information in a clear, friendly, and professional manner De-escalate and manage frustrated or impatient callers Maintain strong communication and customer service standards Work efficiently in a high-volume queue environment Adhere to schedule and attendance expectations What We're Looking For Prior call center or high-volume phone experience Demonstrated reliability and strong attendance history Comfort handling consecutive back-to-back calls throughout the day Excellent communication skills and emotional composure Proven ability to de-escalate and handle challenging conversations professionally What We Offer $16/hr starting pay Work-from-home Opportunity to support an impactful customer program Fast hiring processstart ASAP Job Type & Location This is a contract position based out of Nashville, TN. Pay and Benefits The pay range for this position is $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 19, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.