Customer Experience Omnichannel Specialist

divh2Whisker Customer Experience Team/h2pWhisker is redefining what it means to live with catsdesigning intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands whats possible for cats and the people who love them. We believe the future is feline. And were imagining that future today./ppWe work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend./ppAt Whisker, we know life with pets is already pretty great, but were here to make it even better./ppThe Whisker Customer Experience Team is growing and we are continuing to build our CX Center of Excellence at Whisker HQ in Auburn Hills, MI. The CX Omnichannel Specialist role requires open availability, as most shifts will include evenings and weekends. Flexibility, reliability, and the ability to work in a dynamic, fast-paced environment are essential. The anticipated start date for this position is February 23rd 2026./ph3What Youll Do:/h3pThe Omnichannel Specialist provides top-notch service to our Whisker customers, utilizing knowledge of products, processes and commonly used customer service concepts. The Omnichannel Specialist will communicate with our customers via support platforms such as phone, chat and email./ph3Essential Duties and Responsibilities:/h3pThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary./pulliProvides best-in-class customer service, solutions, and product information to our customers from inbound and outbound customer support platforms - phone, chat, and email/liliManages inbound calls and customer communication within outlined KPIs/liliContributes to the weekly team meetings/liliSpecializes in assisting customers in troubleshooting their Litter-Robot and Feeder-Robot/liliOffers customers technical support with our mobile app, including on-boarding, connectivity concerns, etc/liliInternal Feedback: Supports our team for insight into how customers feel about our products, what troubleshooting issues are trending, etc/liliProduct improvements: You may be selected to work with our marketing and engineering teams to provide feedback on beta testing and product developments/liliTeam Collaboration: Participates in devising unique solutions based on customer experience with how our products are used in their home environment all over the world/liliWill perform additional responsibilities when required/li/ulh3What Youll Bring:/h3ulliHS Diploma or equivalent/lili3+ years of customer service experience/liliExcellent verbal, written, and interpersonal communication skills/liliExperience with data entry and order entry/liliAbility to multitask and prioritize/liliMust be a team player/liliPositive and upbeat attitude/liliStrong computer skills including experience with spreadsheet, documents, word processing etc/liliMaintains confidentiality of proprietary information/liliAbility to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions/liliHigh degree of initiative, self-motivation and ability to motivate others/liliAbility to provide a working atmosphere that is positive and productive/liliAbility to establish and maintain cooperative working relationships with team members and colleagues/liliFlexibility to work hours outside of shift and overtime when necessary/liliComfortable with office pets (cats, dogs)/li/ulh3Not Required but Nice to Have!/h3ulli2+ years of help-desk or customer service experience/liliFrench, German, Italian, and/or Spanish language skills are a huge plus!/liliGoogle Suite experience/liliSalesforce and / or Magento experience/liliNot required to have pets, but highly recommended!/li/ulh3Physical Demands and Work Environment/h3pThe physical demands described here represent those that a Team Member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member is regularly required to sit and talk or hear. The Team Member is frequently required to use their hands to handle or feel. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must lift and/or move up to 35 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those that a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions./ph3Benefits

Purrks:/h3pJoin a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the why, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrows pet productsplus a whole lot of extras. You will also be provided with:/pulliPremium Medical/Dental/Vision insurance/liliPaid parental leave/liliWhisker Parents Program/lili1 day pawternity leave for new pet adoption/liliPet Insurance Discount/lili401K match/liliFlexible spending accounts/liliCompany-paid short-term disability and life insurance/liliEmployee Assistance Program (EAP)/liliGenerous paid time off/lili14 Paid Holidays/liliTop of the line equipment/liliPet-friendly office/liliWhisker products and swag/liliContinuing education Support/liliOn-site gym with Peloton/liliReferral program/li/ul/div