Consumer Loan Processor
ALPENA ALCONA AREA Credit Union, Alpena, Michigan, United States, 49707
Salary:
$19.54 to $29.31 (based upon experience) Days:
Monday through Friday Hours:
40 hours per week Duties
Role
A Consumer Loan Processor understands, communicates, and works to achieve and follow the Credit Union's mission and member promise statements. Assists members with loan requests. Provides clerical and administrative support to process and close member loans. Essential Functions & Responsibilities
Interviews members in person or by telephone to assist them in preparing loan applications. Obtains personal and financial information. Answers questions and advises members of loan options, repayment schedules, interest rates, collateral requirements, and other loan details. Gathers and organizes required supporting documents for loan closings. Verifies and examines documents for accuracy and completeness. Refers the loan to a Loan Officer for review and approval. Contacts members concerning acceptance or rejection of loan applications. Sets up appointments for loan closings. Disburses loan funds. Files loan documents with appropriate agencies. Identifies opportunities to cross-sell new or additional services or products to members. Enters and maintains accurate loan information on computer operating system and prepares required reports for management. Performs other job related duties as assigned. Requirements
Performance Measurements
Produce accurate and complete loan documentation and reports. Meet established deadlines for underwriting and closing. Actively cross-sell products and services to members to achieve or exceed X% of all established individual and departmental sales goals. Ensure compliance with all applicable Credit Union policies, procedures, and regulations. Provide informed, prompt, accurate service, and support to all members and associates. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties. Develop and maintain a thorough knowledge of Credit Union loan products, policies, procedures, standards, and applicable state and federal government rules and regulations. Maintain complete and well-organized files and records. Submit required reports by established deadlines. Maintain a professional work environment and businesslike appearance. Additional Desired Attributes
Knowledge and Skills
Experience One year to three years of similar or related experience. Education
A high school education or GED. Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills
General office equipment such as calculators, computers, photocopiers, and scanners. Demonstrates carefulness about detail and thoroughness in completing work tasks. Working knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Misc Comments
Benefits for Full-Time Employees Includes
Medical / Dental / Vision Insurance (Employee pays ZERO premiums!) Life Insurance (2x annual salary) 401(k) -- AAACU puts in 7.25% of your gross wages AND will match 100% up to 4% of your contributions! Applications and resumes are accepted online. Up to 4% employer match on employee contribution 7.25% profit share No Cost Insurance
Paid Time Off
8 hours of personal time 12 days of sick leave per year with no accrual cap Paid vacation based on length of service 70% of cost reimbursement, up to $480 per year Student Loan Paydown
$200 monthly payment from AAACU up to $12,500 Tuition Reimbursement
Reimbursement up to $5,250 per year Employee Clothing Allowance
Up to a $1,000 interest free loan per year *No interest applied while employed Longevity Bonus Payments
Starts at 1% of base wages, after 10 years of employment
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$19.54 to $29.31 (based upon experience) Days:
Monday through Friday Hours:
40 hours per week Duties
Role
A Consumer Loan Processor understands, communicates, and works to achieve and follow the Credit Union's mission and member promise statements. Assists members with loan requests. Provides clerical and administrative support to process and close member loans. Essential Functions & Responsibilities
Interviews members in person or by telephone to assist them in preparing loan applications. Obtains personal and financial information. Answers questions and advises members of loan options, repayment schedules, interest rates, collateral requirements, and other loan details. Gathers and organizes required supporting documents for loan closings. Verifies and examines documents for accuracy and completeness. Refers the loan to a Loan Officer for review and approval. Contacts members concerning acceptance or rejection of loan applications. Sets up appointments for loan closings. Disburses loan funds. Files loan documents with appropriate agencies. Identifies opportunities to cross-sell new or additional services or products to members. Enters and maintains accurate loan information on computer operating system and prepares required reports for management. Performs other job related duties as assigned. Requirements
Performance Measurements
Produce accurate and complete loan documentation and reports. Meet established deadlines for underwriting and closing. Actively cross-sell products and services to members to achieve or exceed X% of all established individual and departmental sales goals. Ensure compliance with all applicable Credit Union policies, procedures, and regulations. Provide informed, prompt, accurate service, and support to all members and associates. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties. Develop and maintain a thorough knowledge of Credit Union loan products, policies, procedures, standards, and applicable state and federal government rules and regulations. Maintain complete and well-organized files and records. Submit required reports by established deadlines. Maintain a professional work environment and businesslike appearance. Additional Desired Attributes
Knowledge and Skills
Experience One year to three years of similar or related experience. Education
A high school education or GED. Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills
General office equipment such as calculators, computers, photocopiers, and scanners. Demonstrates carefulness about detail and thoroughness in completing work tasks. Working knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Misc Comments
Benefits for Full-Time Employees Includes
Medical / Dental / Vision Insurance (Employee pays ZERO premiums!) Life Insurance (2x annual salary) 401(k) -- AAACU puts in 7.25% of your gross wages AND will match 100% up to 4% of your contributions! Applications and resumes are accepted online. Up to 4% employer match on employee contribution 7.25% profit share No Cost Insurance
Paid Time Off
8 hours of personal time 12 days of sick leave per year with no accrual cap Paid vacation based on length of service 70% of cost reimbursement, up to $480 per year Student Loan Paydown
$200 monthly payment from AAACU up to $12,500 Tuition Reimbursement
Reimbursement up to $5,250 per year Employee Clothing Allowance
Up to a $1,000 interest free loan per year *No interest applied while employed Longevity Bonus Payments
Starts at 1% of base wages, after 10 years of employment
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