Leasing Specialist
Harbor Group Management Company is a multi‑billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal‑oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing an exquisite living experience for our residents.
Job Title: Leasing Specialist Division : Multifamily Status : Non‑Exempt
JOB SUMMARY The Leasing Specialist is responsible for driving occupancy and resident satisfaction at a multi‑family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
Ensure units are move‑in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
Execute lease agreements and move‑in packages, ensuring a smooth onboarding process for new residents.
Design and implement short‑ and long‑term marketing plans to generate traffic and maintain occupancy.
Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
Maintain up‑to‑date knowledge of market conditions, competitor properties, rental rates, and trends.
Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
Conduct follow‑up communication with prospects and new residents to ensure satisfaction.
Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
Keep guest cards updated and perform follow‑ups on all leads.
Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
Ensure leasing office and tour path are presentable and meet show standards at all times.
QUALIFICATIONS
One plus year of experience in leasing, sales, or customer service; property management experience preferred.
Strong interpersonal and communication skills, both written and verbal.
Customer service‑oriented with the ability to manage resident relations professionally.
Proficiency with Microsoft Office and property management software (Yardi, OneSite, etc.).
Familiarity with social media platforms (Facebook, Instagram, LinkedIn, YouTube) is preferred.
Ability to multi‑task, stay organized, and meet deadlines in a fast‑paced environment.
Availability to work weekends is required.
Valid driver’s license may be required to operate a golf cart on the property.
Veteran Friendly This pre‑employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
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Job Title: Leasing Specialist Division : Multifamily Status : Non‑Exempt
JOB SUMMARY The Leasing Specialist is responsible for driving occupancy and resident satisfaction at a multi‑family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
Ensure units are move‑in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
Execute lease agreements and move‑in packages, ensuring a smooth onboarding process for new residents.
Design and implement short‑ and long‑term marketing plans to generate traffic and maintain occupancy.
Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
Maintain up‑to‑date knowledge of market conditions, competitor properties, rental rates, and trends.
Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
Conduct follow‑up communication with prospects and new residents to ensure satisfaction.
Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
Keep guest cards updated and perform follow‑ups on all leads.
Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
Ensure leasing office and tour path are presentable and meet show standards at all times.
QUALIFICATIONS
One plus year of experience in leasing, sales, or customer service; property management experience preferred.
Strong interpersonal and communication skills, both written and verbal.
Customer service‑oriented with the ability to manage resident relations professionally.
Proficiency with Microsoft Office and property management software (Yardi, OneSite, etc.).
Familiarity with social media platforms (Facebook, Instagram, LinkedIn, YouTube) is preferred.
Ability to multi‑task, stay organized, and meet deadlines in a fast‑paced environment.
Availability to work weekends is required.
Valid driver’s license may be required to operate a golf cart on the property.
Veteran Friendly This pre‑employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
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