Customer Service Representative with Emerson Group
Burlington, Trenton, New Jersey, United States
Customer Service Representative with Emerson Group
3+ Month assignment in a
Customer Service Representative
role needed for this established International Manufacturing Firm in Burlington County.
$20-$22 per hour
Fully Remote, but must live in the South New Jersey Area
Hours: 8:30-4:30 pm, (30 unpaid lunch)
3+ years of customer service experience.
Strong data and order-entry skills.
Take 40-50 Inbound calls a day. Business to Business.
Clear verbal communication and proficient writing skills.
Customer‑centric attitude: Patience, empathy, and a genuine desire to assist. Problem‑solving skills: Ability to handle customer inquiries and resolve issues effectively with a continuous improvement mindset.
Time management: multitask, prioritize, and manage workload efficiently.
Strong computer skills (e.g., Microsoft Office) and familiarity with phone applications.
Ability to collaborate, adapt, and respond to different personalities in a professional manner.
Experience with SAP or similar ERP systems, and/or CRM software is a plus.
Collaborate with fellow CSRs, Sales (incl. third‑party agents), and cross‑functional teams to provide a premium customer experience.
Maintain a professional, friendly manner at all times.
Actively participate in the company's revenue growth by upselling and product consulting.
Provide backup and support for other regions/channels.
Perform other duties, as directed by Customer Service Manager.
Working Conditions
Full‑time remote; general office conditions required.
Duties and Responsibilities
Provide a premium experience through all customer interactions.
Order Entry: Receive and process customer orders accurately and efficiently; verify product availability, pricing, and shipping details; collaborate with sales, finance, and logistics to fulfill orders promptly.
Phone Communication: Answer incoming calls promptly and professionally; listen attentively to customer concerns, inquiries, and requests; provide accurate information about products, services, and order status.
Email Management
Monitor and manage the general customer service inbox as well as own inbox; respond to emails promptly, addressing questions, concerns, and feedback; maintain a courteous and helpful tone in written communication.
#J-18808-Ljbffr
Customer Service Representative
role needed for this established International Manufacturing Firm in Burlington County.
$20-$22 per hour
Fully Remote, but must live in the South New Jersey Area
Hours: 8:30-4:30 pm, (30 unpaid lunch)
3+ years of customer service experience.
Strong data and order-entry skills.
Take 40-50 Inbound calls a day. Business to Business.
Clear verbal communication and proficient writing skills.
Customer‑centric attitude: Patience, empathy, and a genuine desire to assist. Problem‑solving skills: Ability to handle customer inquiries and resolve issues effectively with a continuous improvement mindset.
Time management: multitask, prioritize, and manage workload efficiently.
Strong computer skills (e.g., Microsoft Office) and familiarity with phone applications.
Ability to collaborate, adapt, and respond to different personalities in a professional manner.
Experience with SAP or similar ERP systems, and/or CRM software is a plus.
Collaborate with fellow CSRs, Sales (incl. third‑party agents), and cross‑functional teams to provide a premium customer experience.
Maintain a professional, friendly manner at all times.
Actively participate in the company's revenue growth by upselling and product consulting.
Provide backup and support for other regions/channels.
Perform other duties, as directed by Customer Service Manager.
Working Conditions
Full‑time remote; general office conditions required.
Duties and Responsibilities
Provide a premium experience through all customer interactions.
Order Entry: Receive and process customer orders accurately and efficiently; verify product availability, pricing, and shipping details; collaborate with sales, finance, and logistics to fulfill orders promptly.
Phone Communication: Answer incoming calls promptly and professionally; listen attentively to customer concerns, inquiries, and requests; provide accurate information about products, services, and order status.
Email Management
Monitor and manage the general customer service inbox as well as own inbox; respond to emails promptly, addressing questions, concerns, and feedback; maintain a courteous and helpful tone in written communication.
#J-18808-Ljbffr