The Customer Service Representative (CSR) is responsible for the day to day operations of the front offices of various BestSelf Behavioral Health programs. The CSR is expected to perform the secretarial, clerical, data entry and processing duties of their respective program. The CSR is also expected to provide exceptional customer service and care for BestSelf Behavioral Health consumers.
RESPONSIBILITIES
Open and close the clinic as needed
Input and update consumer demographic and insurance information
Manage and maintain the waiting room
Request and obtain payments for services
Answer and route incoming phone calls
Utilize Electronic Medical Records (EMR) software to assist consumers
Receive and distribute interoffice mail, postal mail and deliveries
Order and manage office supplies
Handle and manage Office Change Fund
Operate and maintain computers, scanners, fax machines, copiers and cameras
Accurate registration of new consumers during Same Day Access
Address site specific reports and requests as required
Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
REQUIRED KNOWLEDGE & SKILLS The ideal candidate for the position of CSR will possess and exhibit:
The ability to manage individuals in crisis, either by phone or in person
The ability to understand and follow routine oral and written instructions
Excellent phone manner
Organized and ability to multi-task
Strong communications skills
Knowledge of and the ability to use Microsoft Suite (Word, Outlook, Excel)
Knowledge of and the ability to use office equipment (copiers, scanners, fax machines)
Knowledge of appropriate English grammar and usageExperience using Electronic Medical Records software
The ability to exercise patience, discretion, good judgement and tact
An understanding of basic insurance terminology (copay, deductible, co-insurance, etc.)
QUALIFICATIONS
High school diploma (or equivalency)
Experience using front office technology, including ability to complete basic computer tasks and use basic computer programs, with an openness to learn new programs
At least one (1) year full time paid experience in a customer service setting
Some things you can look forward to
Welcoming, team environment, that inspires you to thrive and be your BestSelf!
Generous paid time off
Various student loan forgiveness programs
Multiple and diverse health insurance options
Many other unique lifestyle & personal insurance options
Professional license/certification renewal reimbursement
Defensive driving course reimbursement (if required for position)
Career growth and advancement opportunities
#J-18808-Ljbffr
RESPONSIBILITIES
Open and close the clinic as needed
Input and update consumer demographic and insurance information
Manage and maintain the waiting room
Request and obtain payments for services
Answer and route incoming phone calls
Utilize Electronic Medical Records (EMR) software to assist consumers
Receive and distribute interoffice mail, postal mail and deliveries
Order and manage office supplies
Handle and manage Office Change Fund
Operate and maintain computers, scanners, fax machines, copiers and cameras
Accurate registration of new consumers during Same Day Access
Address site specific reports and requests as required
Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
REQUIRED KNOWLEDGE & SKILLS The ideal candidate for the position of CSR will possess and exhibit:
The ability to manage individuals in crisis, either by phone or in person
The ability to understand and follow routine oral and written instructions
Excellent phone manner
Organized and ability to multi-task
Strong communications skills
Knowledge of and the ability to use Microsoft Suite (Word, Outlook, Excel)
Knowledge of and the ability to use office equipment (copiers, scanners, fax machines)
Knowledge of appropriate English grammar and usageExperience using Electronic Medical Records software
The ability to exercise patience, discretion, good judgement and tact
An understanding of basic insurance terminology (copay, deductible, co-insurance, etc.)
QUALIFICATIONS
High school diploma (or equivalency)
Experience using front office technology, including ability to complete basic computer tasks and use basic computer programs, with an openness to learn new programs
At least one (1) year full time paid experience in a customer service setting
Some things you can look forward to
Welcoming, team environment, that inspires you to thrive and be your BestSelf!
Generous paid time off
Various student loan forgiveness programs
Multiple and diverse health insurance options
Many other unique lifestyle & personal insurance options
Professional license/certification renewal reimbursement
Defensive driving course reimbursement (if required for position)
Career growth and advancement opportunities
#J-18808-Ljbffr