About Us
Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students who are unhappy with their current school or need an at-home or flexible learning environment. Today, Stellar Virtual spans across three states—Arizona, Indiana, and Texas— with new states introduced each year.
Our Mission Empowering Families. Unleashing Potential.
Our Values
Kids First, Always: We make student‑centered decisions and always do what's best for our kids.
Respect: We assume the best of others and treat others the way we want to be treated.
Create, Communicate, Collaborate: We create together, communicate openly, and work as a team to deliver more than we ever could individually.
Make Your Motion Matter: We work deliberately, efficiently, and with a sense of purpose to achieve great results.
Go the Extra Mile to Deliver a Stellar Customer Experience: We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.
Our Promise Empowering families with the choice of a high‑quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our programs will enable students to thrive and unleash their full potential.
Position Details Position Name
Fulfillment Specialist
Reporting Manager
Lead Fulfillment Specialist
Position Status
Hourly, Non‑Exempt
Position Type
Regular, Part‑Time
Program or School
Stellar Virtual
Equipment Details
Yes (W2)
Overview The Fulfillment Specialist will be responsible for managing day‑to‑day fulfillment operations, resolving order and shipment issues, coordinating with warehouse and vendor partners, and supporting equipment recovery efforts. This position will primarily focus on strong organizational skills, attention to detail, cross‑functional communication, and experience with fulfillment and logistics systems, and require the ability to manage multiple priorities, proactively resolve issues, and adapt to changing operational demands to fulfill our mission of empowering families and unleashing potential.
Essential Duties
Monitor daily batch processing, identify and resolve fulfillment errors, correct orders in system and warehouse tools, and initiate rush processing when needed.
Communicate special order requests and status updates with warehouse partners, including Coretek and VTG, to ensure accurate and timely fulfillment.
Create, manage, and resolve reclamation cases for replacement orders while overseeing recovery of equipment from the field.
Serve as a fulfillment subject‑matter resource by responding to inquiries and processing escalated replacement requests from Customer Care and Onboarding teams.
Coordinate equipment recovery logistics with schools, families, shipping carriers, and white‑glove service providers, particularly during peak state testing periods.
Send scheduled and ad‑hoc communications to internal teams, families, and schools regarding order status, misuse, non‑returns, and recovery actions.
Maintain, monitor, and distribute fulfillment and reclamation reports, including ShipStation reporting for Accounting and warehouse receiving verification.
Cross‑train to provide backup coverage and proactively pivot to support evolving operational needs and strategic priorities as directed by leadership.
This position is part‑time with the possibility of transitioning to full‑time within 6–12 months.
Knowledge, Skills & Attributes
Proven experience working independently with minimal supervision, including the ability to manage a digital task list and maintain a stable remote (home‑office) infrastructure.
Minimum of 1–2 years of experience using the Google Workspace suite (Docs, Sheets, Slides, Drive) in a professional or academic setting.
Demonstrated ability to communicate complex ideas via written channels (Email, Google Chat, and Document Comments) with high clarity and low ambiguity.
Access to a private, secure, high‑speed internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds.
1–3 years of experience in fulfillment, logistics, operations, supply chain, or customer support–adjacent roles.
Experience working with order management systems, shipping platforms (e.g., ShipStation), or warehouse management systems.
Experience coordinating with third‑party vendors, warehouses, or shipping carriers.
Experience managing multiple workstreams, prioritizing tasks, and meeting deadlines in a fast‑paced, remote environment.
Intermediate proficiency in Microsoft Excel, including the use of formulas (e.g., IF, VLOOKUP/XLOOKUP, INDEX/MATCH, COUNTIFS), pivot tables, conditional formatting, and data analysis for reporting and reconciliation.
Basic data analysis skills, including the ability to review, interpret, and reconcile data, identify trends or discrepancies, and use reports and spreadsheets to support operational decision‑making.
Strong organizational and time‑management skills with the ability to manage recurring tasks, escalations, and ad‑hoc requests.
High attention to detail with the ability to identify discrepancies, troubleshoot issues, and follow processes accurately.
Education & Certification Requirements
A high school diploma or equivalent (GED) is required for all positions.
Associate’s or Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field, is a plus.
Benefits & Incentives (Full‑Time Only)
Competitive vacation and paid time off plans
Comprehensive medical (HMO, HDHP, and PPO), dental, and vision plans with varying coverage for employees and their families with options available in all states, including a high‑deductible health plan (HDHP) option.
401(k) retirement plan (pre‑ and post‑tax options) with matching contribution up to 3% after one year of employment
Additional supplemental disability, life, critical illness, hospital indemnity, accident, legal aid, and ID theft protection plans
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Two paid closure weeks each year (weeks of July 4 and December 25)
10 Company‑paid Holidays
Employment "At-Will" For W‑2 employment, Stellar Virtual is an at‑will employer. This means the employee and Stellar Virtual can terminate the employment at any time, with or without cause or notice, as legally permitted. This job description does not guarantee continued employment or a contract. All 1099 status is excluded.
Equal Employment Opportunity (EEO) Stellar Virtual is an equal opportunity employer committed to diversity and inclusion. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Our Mission Empowering Families. Unleashing Potential.
Our Values
Kids First, Always: We make student‑centered decisions and always do what's best for our kids.
Respect: We assume the best of others and treat others the way we want to be treated.
Create, Communicate, Collaborate: We create together, communicate openly, and work as a team to deliver more than we ever could individually.
Make Your Motion Matter: We work deliberately, efficiently, and with a sense of purpose to achieve great results.
Go the Extra Mile to Deliver a Stellar Customer Experience: We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.
Our Promise Empowering families with the choice of a high‑quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our programs will enable students to thrive and unleash their full potential.
Position Details Position Name
Fulfillment Specialist
Reporting Manager
Lead Fulfillment Specialist
Position Status
Hourly, Non‑Exempt
Position Type
Regular, Part‑Time
Program or School
Stellar Virtual
Equipment Details
Yes (W2)
Overview The Fulfillment Specialist will be responsible for managing day‑to‑day fulfillment operations, resolving order and shipment issues, coordinating with warehouse and vendor partners, and supporting equipment recovery efforts. This position will primarily focus on strong organizational skills, attention to detail, cross‑functional communication, and experience with fulfillment and logistics systems, and require the ability to manage multiple priorities, proactively resolve issues, and adapt to changing operational demands to fulfill our mission of empowering families and unleashing potential.
Essential Duties
Monitor daily batch processing, identify and resolve fulfillment errors, correct orders in system and warehouse tools, and initiate rush processing when needed.
Communicate special order requests and status updates with warehouse partners, including Coretek and VTG, to ensure accurate and timely fulfillment.
Create, manage, and resolve reclamation cases for replacement orders while overseeing recovery of equipment from the field.
Serve as a fulfillment subject‑matter resource by responding to inquiries and processing escalated replacement requests from Customer Care and Onboarding teams.
Coordinate equipment recovery logistics with schools, families, shipping carriers, and white‑glove service providers, particularly during peak state testing periods.
Send scheduled and ad‑hoc communications to internal teams, families, and schools regarding order status, misuse, non‑returns, and recovery actions.
Maintain, monitor, and distribute fulfillment and reclamation reports, including ShipStation reporting for Accounting and warehouse receiving verification.
Cross‑train to provide backup coverage and proactively pivot to support evolving operational needs and strategic priorities as directed by leadership.
This position is part‑time with the possibility of transitioning to full‑time within 6–12 months.
Knowledge, Skills & Attributes
Proven experience working independently with minimal supervision, including the ability to manage a digital task list and maintain a stable remote (home‑office) infrastructure.
Minimum of 1–2 years of experience using the Google Workspace suite (Docs, Sheets, Slides, Drive) in a professional or academic setting.
Demonstrated ability to communicate complex ideas via written channels (Email, Google Chat, and Document Comments) with high clarity and low ambiguity.
Access to a private, secure, high‑speed internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds.
1–3 years of experience in fulfillment, logistics, operations, supply chain, or customer support–adjacent roles.
Experience working with order management systems, shipping platforms (e.g., ShipStation), or warehouse management systems.
Experience coordinating with third‑party vendors, warehouses, or shipping carriers.
Experience managing multiple workstreams, prioritizing tasks, and meeting deadlines in a fast‑paced, remote environment.
Intermediate proficiency in Microsoft Excel, including the use of formulas (e.g., IF, VLOOKUP/XLOOKUP, INDEX/MATCH, COUNTIFS), pivot tables, conditional formatting, and data analysis for reporting and reconciliation.
Basic data analysis skills, including the ability to review, interpret, and reconcile data, identify trends or discrepancies, and use reports and spreadsheets to support operational decision‑making.
Strong organizational and time‑management skills with the ability to manage recurring tasks, escalations, and ad‑hoc requests.
High attention to detail with the ability to identify discrepancies, troubleshoot issues, and follow processes accurately.
Education & Certification Requirements
A high school diploma or equivalent (GED) is required for all positions.
Associate’s or Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field, is a plus.
Benefits & Incentives (Full‑Time Only)
Competitive vacation and paid time off plans
Comprehensive medical (HMO, HDHP, and PPO), dental, and vision plans with varying coverage for employees and their families with options available in all states, including a high‑deductible health plan (HDHP) option.
401(k) retirement plan (pre‑ and post‑tax options) with matching contribution up to 3% after one year of employment
Additional supplemental disability, life, critical illness, hospital indemnity, accident, legal aid, and ID theft protection plans
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Two paid closure weeks each year (weeks of July 4 and December 25)
10 Company‑paid Holidays
Employment "At-Will" For W‑2 employment, Stellar Virtual is an at‑will employer. This means the employee and Stellar Virtual can terminate the employment at any time, with or without cause or notice, as legally permitted. This job description does not guarantee continued employment or a contract. All 1099 status is excluded.
Equal Employment Opportunity (EEO) Stellar Virtual is an equal opportunity employer committed to diversity and inclusion. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr