Join Proofpoint, a leader in human-centric cybersecurity, empowering half a million customers, including 87 of the Fortune 100, to safeguard their organizations. Be part of a mission to stay ahead of bad actors in the digital world.
About Our Work Environment
At Proofpoint, you’ll collaborate with a global team that believes in breaking barriers to redefine cybersecurity, guided by our BRAVE core values:
Bold dreams and innovations, Responsive to feedback, Accountable for results, Visionary in problem-solving, Exceptional in execution. The Opportunity We are seeking a dynamic and proactive individual to join our expanding field services team as a Senior Customer Success Consultant. In this post-sales, customer-centric role, you'll ensure that customers realize the full value of their Proofpoint investment, ultimately driving renewals and additional transactions. This position involves engaging with enterprise clients at senior levels and technical staff in IT and Security. Your Responsibilities Guide customers through their Proofpoint journey, acting as a trusted advisor to maximize the value of their partnership with us. Develop and maintain customized Customer Success Plans (CSP) that align with client goals, securing approval from key decision-makers. Conduct regular health checks to assess product adoption, offering actionable advice to enhance customer success. Advocate for customers to ensure successful Proofpoint deployments, gathering feedback to identify trends and inform product management. Identify at-risk customers and lead cross-functional efforts to realign them with their desired outcomes. Collaborate with Sales, Marketing, Engineering, Support, and Professional Services to address customer challenges that may lead to churn. Document customer environments to ensure ongoing success with existing tech stacks, identifying new opportunities to address pain points. Your Qualifications Bachelor’s degree in a business or technical field, or equivalent experience. 5-10+ years in customer success, sales engineering, or technical support roles, with exposure to various technology domains. Strong understanding of customer success principles and their application. Familiarity with Proofpoint products or similar solutions, with a commitment to continuous learning. Ability to articulate customer business requirements and serve as a customer advocate. Engage customers and colleagues professionally, focused on achieving positive outcomes. Proven influence in high-stakes situations with customers and colleagues. Thorough knowledge of data communication concepts, especially in email, networking, and enterprise security. Current understanding of cybersecurity and productivity solutions. Strong leadership capabilities, capable of pioneering new team processes. Ability to identify customer needs and lead initiatives across organizational teams. Excellent communication skills, adept in executive presence and documentation. Project management proficiency, demonstrating attention to detail and understanding of methodologies. Innovative and strategic thinker with a track record of successful project contributions. Ability to work independently while maintaining a positive attitude in a fast-paced environment. Willingness to travel moderately (25%+). What We Offer As part of our team, you'll receive a competitive salary ranging from $100,000 to $140,000, along with a comprehensive benefits package, including learning and development opportunities, flexible work arrangements, wellness initiatives, and recognition for your contributions. Our Culture Our culture fosters belonging, purpose, and success for everyone. We encourage applications from diverse backgrounds and are committed to providing accommodations during the application and interview process, as needed. Location:
Palo Alto, CA.
Bold dreams and innovations, Responsive to feedback, Accountable for results, Visionary in problem-solving, Exceptional in execution. The Opportunity We are seeking a dynamic and proactive individual to join our expanding field services team as a Senior Customer Success Consultant. In this post-sales, customer-centric role, you'll ensure that customers realize the full value of their Proofpoint investment, ultimately driving renewals and additional transactions. This position involves engaging with enterprise clients at senior levels and technical staff in IT and Security. Your Responsibilities Guide customers through their Proofpoint journey, acting as a trusted advisor to maximize the value of their partnership with us. Develop and maintain customized Customer Success Plans (CSP) that align with client goals, securing approval from key decision-makers. Conduct regular health checks to assess product adoption, offering actionable advice to enhance customer success. Advocate for customers to ensure successful Proofpoint deployments, gathering feedback to identify trends and inform product management. Identify at-risk customers and lead cross-functional efforts to realign them with their desired outcomes. Collaborate with Sales, Marketing, Engineering, Support, and Professional Services to address customer challenges that may lead to churn. Document customer environments to ensure ongoing success with existing tech stacks, identifying new opportunities to address pain points. Your Qualifications Bachelor’s degree in a business or technical field, or equivalent experience. 5-10+ years in customer success, sales engineering, or technical support roles, with exposure to various technology domains. Strong understanding of customer success principles and their application. Familiarity with Proofpoint products or similar solutions, with a commitment to continuous learning. Ability to articulate customer business requirements and serve as a customer advocate. Engage customers and colleagues professionally, focused on achieving positive outcomes. Proven influence in high-stakes situations with customers and colleagues. Thorough knowledge of data communication concepts, especially in email, networking, and enterprise security. Current understanding of cybersecurity and productivity solutions. Strong leadership capabilities, capable of pioneering new team processes. Ability to identify customer needs and lead initiatives across organizational teams. Excellent communication skills, adept in executive presence and documentation. Project management proficiency, demonstrating attention to detail and understanding of methodologies. Innovative and strategic thinker with a track record of successful project contributions. Ability to work independently while maintaining a positive attitude in a fast-paced environment. Willingness to travel moderately (25%+). What We Offer As part of our team, you'll receive a competitive salary ranging from $100,000 to $140,000, along with a comprehensive benefits package, including learning and development opportunities, flexible work arrangements, wellness initiatives, and recognition for your contributions. Our Culture Our culture fosters belonging, purpose, and success for everyone. We encourage applications from diverse backgrounds and are committed to providing accommodations during the application and interview process, as needed. Location:
Palo Alto, CA.