About SEKO
SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation worldwide as an innovative and flexible provider of first‑class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions that provide a seamless flow of information and give our growing customer base true supply‑chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder‑management model enables you to benefit from global implementation experience and expertise across all industry sectors, coupled with vital in‑country knowledge and service at the local level.
Key Accountabilities
Addressing day‑to‑day customer needs and requests.
Conduct professional communication via phone and email.
Maintain extreme attention to detail and multitask on several projects or customer requests/orders.
Work with operations to resolve customer service issues.
Assist with customer billing issues.
Ensure vendor information is complete in the system.
Maintain customer records by updating account information.
Prepare shipping documents (labels, compliance labels, BOLs, etc.).
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
Contribute to team effort by accomplishing related results as needed.
Cross‑train as required.
Balance team and individual responsibilities and identify and resolve problems in a timely manner.
Participate in the development of a safe and healthy workplace and comply with instructions for safety and health.
Other duties as assigned by management.
Requirements
Ability to use Warehouse Management Systems (WMS).
Basic proficiency in Microsoft Office, internet, web‑based and job‑specific software applications, and accurate typing and data entry skills.
Ability to add, subtract, multiply and divide.
Communication skills: responding promptly and professionally to customer needs, effectively presenting information one‑on‑one or in small group situations and basic written correspondence.
Balance team and individual responsibilities and identify and resolve problems in a timely manner.
Must be able to read, write and speak English fluently.
Education & Experience Minimum : High School Diploma or GED equivalent required; prior experience in customer service, warehousing, shipping and receiving is a plus.
Preferred : Bilingual is a plus, but not required.
Specialist Certifications None.
Compensation and Benefits Compensation : The base salary compensation range for this role is $21 – $30 USD per year. This role is also eligible for an annual incentive bonus. Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (producer roles only).
Benefits Designed With You In Mind
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spending Accounts, Group Accident, Critical Illness, hospital indemnity program, Life Insurance, AD&D, Well‑being Program and Work/Life Resources (including Employee Assistance Program).
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short‑Term Disability, Long‑Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave).
Retirement Benefits: Contributory Savings Plan (401k).
SEKO Logistics is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
SEKO Worldwide is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Key Accountabilities
Addressing day‑to‑day customer needs and requests.
Conduct professional communication via phone and email.
Maintain extreme attention to detail and multitask on several projects or customer requests/orders.
Work with operations to resolve customer service issues.
Assist with customer billing issues.
Ensure vendor information is complete in the system.
Maintain customer records by updating account information.
Prepare shipping documents (labels, compliance labels, BOLs, etc.).
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
Contribute to team effort by accomplishing related results as needed.
Cross‑train as required.
Balance team and individual responsibilities and identify and resolve problems in a timely manner.
Participate in the development of a safe and healthy workplace and comply with instructions for safety and health.
Other duties as assigned by management.
Requirements
Ability to use Warehouse Management Systems (WMS).
Basic proficiency in Microsoft Office, internet, web‑based and job‑specific software applications, and accurate typing and data entry skills.
Ability to add, subtract, multiply and divide.
Communication skills: responding promptly and professionally to customer needs, effectively presenting information one‑on‑one or in small group situations and basic written correspondence.
Balance team and individual responsibilities and identify and resolve problems in a timely manner.
Must be able to read, write and speak English fluently.
Education & Experience Minimum : High School Diploma or GED equivalent required; prior experience in customer service, warehousing, shipping and receiving is a plus.
Preferred : Bilingual is a plus, but not required.
Specialist Certifications None.
Compensation and Benefits Compensation : The base salary compensation range for this role is $21 – $30 USD per year. This role is also eligible for an annual incentive bonus. Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (producer roles only).
Benefits Designed With You In Mind
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spending Accounts, Group Accident, Critical Illness, hospital indemnity program, Life Insurance, AD&D, Well‑being Program and Work/Life Resources (including Employee Assistance Program).
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short‑Term Disability, Long‑Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave).
Retirement Benefits: Contributory Savings Plan (401k).
SEKO Logistics is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
SEKO Worldwide is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr