Customer Success Manager / Senior Expert (m/f/d) Digital Solutions
Vaillant Group, New Bremen, Ohio, United States
Customer Success Manager / Senior Expert (m/f/d) Digital Solutions
COUNTRIES
MY PROFILE
CORPORATE WEBSITE
Filling most of our leadership positions internally. And offering tailor‑made training programs and opportunities to work on exciting international projects.
Company: Vaillant GmbH Location: Remscheid‑DEU | Country: Germany (DE) | Brand: Vaillant Group
Contract type: Permanent | Working time: Full‑time What we achieve together In your role as Customer Success Manager (m/f/d) Digital Solutions, you actively shape how our partners successfully use the digital solution myVaillant Pro Service – enabling higher productivity in daily operations, seamless service processes, and noticeably increased customer satisfaction. You connect people, product, and market, creating lasting value.
You continuously drive improvements in customer success for our digital solutions, strengthening adoption, satisfaction, and collaboration with key stakeholders at both central and regional levels.
You are responsible for planning and managing product launches as well as ongoing releases, sharing best practices and identifying and addressing growth barriers at an early stage.
You ensure that product content is always up to date, easy to understand, and regionally relevant by closely aligning strategies with central and regional teams and consistently following through.
Through customer research, you generate robust insights, monitor regional adoption rates, and support marketing and sales activities to ensure measurable growth in product performance.
You translate user feedback into concrete actions, report transparently on impact, and drive continuous improvement of the user experience across the entire customer journey.
In collaboration with regional teams, you effectively coordinate feedback and ensure consistently high levels of customer satisfaction.
What makes us successful together
Qualifications:
You hold at least a bachelor’s degree in Business Administration, Management, Marketing, Sales, a technical field of study, or a related discipline.
Experience:
You bring a minimum of 8 years of experience in a customer‑facing role within a demanding and international environment.
Know‑how and skills:
You have proven expertise in managing customer success for digital solutions that have been rolled out internationally across multiple groups.
Nice to have:
Experience in a service‑oriented environment is a strong plus.
Personality:
You stand out through excellent communication skills, creativity, and the ability to manage complex stakeholder landscapes.
What you can count on
Hybrid Work:
We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily work from a country within the European Union.
You will work in a fast growing, agile and very dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business.
Buy vacation days:
Whether you need a longer break for a vacation, more time with your family or simply a break from your daily work routine - purchasing additional vacation days gives you the chance to take an extended break.
What makes us special We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‑saving solutions.
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.
Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply. Your Contact: Michelle Fuhrmann +49 2191 18 2601
We rely on digital application processes – not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.
#J-18808-Ljbffr
COUNTRIES
MY PROFILE
CORPORATE WEBSITE
Filling most of our leadership positions internally. And offering tailor‑made training programs and opportunities to work on exciting international projects.
Company: Vaillant GmbH Location: Remscheid‑DEU | Country: Germany (DE) | Brand: Vaillant Group
Contract type: Permanent | Working time: Full‑time What we achieve together In your role as Customer Success Manager (m/f/d) Digital Solutions, you actively shape how our partners successfully use the digital solution myVaillant Pro Service – enabling higher productivity in daily operations, seamless service processes, and noticeably increased customer satisfaction. You connect people, product, and market, creating lasting value.
You continuously drive improvements in customer success for our digital solutions, strengthening adoption, satisfaction, and collaboration with key stakeholders at both central and regional levels.
You are responsible for planning and managing product launches as well as ongoing releases, sharing best practices and identifying and addressing growth barriers at an early stage.
You ensure that product content is always up to date, easy to understand, and regionally relevant by closely aligning strategies with central and regional teams and consistently following through.
Through customer research, you generate robust insights, monitor regional adoption rates, and support marketing and sales activities to ensure measurable growth in product performance.
You translate user feedback into concrete actions, report transparently on impact, and drive continuous improvement of the user experience across the entire customer journey.
In collaboration with regional teams, you effectively coordinate feedback and ensure consistently high levels of customer satisfaction.
What makes us successful together
Qualifications:
You hold at least a bachelor’s degree in Business Administration, Management, Marketing, Sales, a technical field of study, or a related discipline.
Experience:
You bring a minimum of 8 years of experience in a customer‑facing role within a demanding and international environment.
Know‑how and skills:
You have proven expertise in managing customer success for digital solutions that have been rolled out internationally across multiple groups.
Nice to have:
Experience in a service‑oriented environment is a strong plus.
Personality:
You stand out through excellent communication skills, creativity, and the ability to manage complex stakeholder landscapes.
What you can count on
Hybrid Work:
We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily work from a country within the European Union.
You will work in a fast growing, agile and very dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business.
Buy vacation days:
Whether you need a longer break for a vacation, more time with your family or simply a break from your daily work routine - purchasing additional vacation days gives you the chance to take an extended break.
What makes us special We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‑saving solutions.
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.
Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply. Your Contact: Michelle Fuhrmann +49 2191 18 2601
We rely on digital application processes – not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.
#J-18808-Ljbffr