Leasing Agent, North Royalton, OH
Banyan Living, LLC, North Royalton, Ohio, United States, 44133
Summary
Responsible for the leasing, marketing, and maintaining positive resident relations of multi‑family residential apartments.
Reports to: Property Manager
Manager Absence: Will be responsible for daily productivity in Manager's absence.
Property: 366 units
Market: Luxury upscale community
LEASING – SALES
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
Immediately record all telephone and in‑person visits in Yardi Voyager
Files own guest cards and maintain according to established procedures
Inspect models and available "market ready", communicate related service needs to Property Manager
Demonstrate community and apartment/model and apply product knowledge to clients! needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Coordinator for approval. Follow up with applicants regarding status.
Ensure the apartment is ready for residents to move‑in on the scheduled date in lease agreement
Immediately follow‑up on prospects that did not close and attempt to close sale again. If unable to help prospects, refer them to sister communities to meet prospect!s needs.
Secure new resident!s signature(s) on appropriate paperwork prior to move‑in
Orient new residents to the community
Assist in monitoring renewals. Distribute and follow‑up on renewal notices
Monitor advertising effectiveness. Gather information about market competition in the area and file
Always represent the company in a professional manner
ADMINISTRATIVE
Accept rental payments and give immediately to Assistant Community Coordinator
Type lease and complete appropriate paperwork and input information in Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
Maintain current resident files
Maintain and record daily inspections for the community
Distribute all company or community‑issued notices
Maintain accurate monthly commission records on leases and renewals for bonus purposes
Assist management team with other various tasks as required
Consistently implement policies of the community
RESIDENT RETENTION
Receive all telephone calls and in‑person visits. Listen to resident requests, concerns and comments
Quickly complete the maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with the Property Manager and Maintenance Supervisor
Contribute to cleanliness and curb appeal of the community on a continuing basis
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
MARKETING
Participate in outreach marketing activities on a regular basis to obtain prospective residents
Advise residents of referral concessions (if permitted)
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc
Distribute newsletters, pamphlets, fliers, etc
Conduct market surveys and shop competitive communities
Essential Job Functions
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
Demonstrate an ability to support and contribute to the community team
Demonstrate strong oral and written communication skills
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances
Participate in training to comply with new or existing laws
Ability to work a flexible schedule, including evenings and weekends
Prefer two (2) years experience in previous customer service or sales position preferred
Neat, clean, and professional always, throughout the workday and/or whenever present at the community
Complies to all guidelines set forth in the Banyan Living Employee Handbook along with any otherwise issued addendums and/or directives at the time of hire or anytime thereafter
Performs and interacts daily with team members, customers, vendors, current and potential community members in a manner that is thoroughly consistent and aligned with The Banyan Living Company Culture Etiquette and Service Standards
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Successfully pass drug test if applicable
Performs other job related duties as assigned
SAFETY RESPONSIBILITIES
Learn and ensure compliance with all company, local, state and federal safety rules
Ensure that unsafe conditions are corrected in a timely manner
Direct staff to follow a "safety first" principle
Requirements Friendly, enthusiastic and eager to help perspective tenants relocate their upscale luxury property with Banyan Living.
Ability to quickly learn new processes and procedures.
Computer savvy and desire to grow your skills.
If you have worked in the service industry, restaurants, hotels etc. we strongly encourage you to apply and will train you!
Attendance is an imperative job function.
Benefits
Health, Dental, Life & Disability Insurance
PTO, Sick & Holiday
35% Rent Discount
Training Opportunities
This hourly position also qualifies for a performance bonus, based on new leases and renewals.
#J-18808-Ljbffr
Reports to: Property Manager
Manager Absence: Will be responsible for daily productivity in Manager's absence.
Property: 366 units
Market: Luxury upscale community
LEASING – SALES
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
Immediately record all telephone and in‑person visits in Yardi Voyager
Files own guest cards and maintain according to established procedures
Inspect models and available "market ready", communicate related service needs to Property Manager
Demonstrate community and apartment/model and apply product knowledge to clients! needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Coordinator for approval. Follow up with applicants regarding status.
Ensure the apartment is ready for residents to move‑in on the scheduled date in lease agreement
Immediately follow‑up on prospects that did not close and attempt to close sale again. If unable to help prospects, refer them to sister communities to meet prospect!s needs.
Secure new resident!s signature(s) on appropriate paperwork prior to move‑in
Orient new residents to the community
Assist in monitoring renewals. Distribute and follow‑up on renewal notices
Monitor advertising effectiveness. Gather information about market competition in the area and file
Always represent the company in a professional manner
ADMINISTRATIVE
Accept rental payments and give immediately to Assistant Community Coordinator
Type lease and complete appropriate paperwork and input information in Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
Maintain current resident files
Maintain and record daily inspections for the community
Distribute all company or community‑issued notices
Maintain accurate monthly commission records on leases and renewals for bonus purposes
Assist management team with other various tasks as required
Consistently implement policies of the community
RESIDENT RETENTION
Receive all telephone calls and in‑person visits. Listen to resident requests, concerns and comments
Quickly complete the maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with the Property Manager and Maintenance Supervisor
Contribute to cleanliness and curb appeal of the community on a continuing basis
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
MARKETING
Participate in outreach marketing activities on a regular basis to obtain prospective residents
Advise residents of referral concessions (if permitted)
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc
Distribute newsletters, pamphlets, fliers, etc
Conduct market surveys and shop competitive communities
Essential Job Functions
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
Demonstrate an ability to support and contribute to the community team
Demonstrate strong oral and written communication skills
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances
Participate in training to comply with new or existing laws
Ability to work a flexible schedule, including evenings and weekends
Prefer two (2) years experience in previous customer service or sales position preferred
Neat, clean, and professional always, throughout the workday and/or whenever present at the community
Complies to all guidelines set forth in the Banyan Living Employee Handbook along with any otherwise issued addendums and/or directives at the time of hire or anytime thereafter
Performs and interacts daily with team members, customers, vendors, current and potential community members in a manner that is thoroughly consistent and aligned with The Banyan Living Company Culture Etiquette and Service Standards
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Successfully pass drug test if applicable
Performs other job related duties as assigned
SAFETY RESPONSIBILITIES
Learn and ensure compliance with all company, local, state and federal safety rules
Ensure that unsafe conditions are corrected in a timely manner
Direct staff to follow a "safety first" principle
Requirements Friendly, enthusiastic and eager to help perspective tenants relocate their upscale luxury property with Banyan Living.
Ability to quickly learn new processes and procedures.
Computer savvy and desire to grow your skills.
If you have worked in the service industry, restaurants, hotels etc. we strongly encourage you to apply and will train you!
Attendance is an imperative job function.
Benefits
Health, Dental, Life & Disability Insurance
PTO, Sick & Holiday
35% Rent Discount
Training Opportunities
This hourly position also qualifies for a performance bonus, based on new leases and renewals.
#J-18808-Ljbffr