WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
Hours 11:30AM – 8:00PM EST
Hourly rate range – $26- $28 per hour
Responsibilities
Provide standard technical support to consumers regarding hearing aid related technologies, apps, accessories, and Bluetooth via inbound phone and email contacts and documents interactions in the CRM system
Through phone, chat and email communication, the Consumer Helpdesk Specialist will be responsible for supporting consumers (patients) who wear our hearing aids in tandem with our related apps and accessories.
Handle direct consumer support requests via phone, chat, and email, such as troubleshooting hearing aid connectivity with smartphones, apps, and other accessories.
Handle questions regarding connectivity of accessories to other devices, general app usage and troubleshooting
Apply technical and problem-solving skills to identify and resolve problems or questions from consumers.
Document all activities by logging patient contacts and support incidents (problem to resolution) into our CRM system.
Participates in disseminating standard product knowledge through 1-on-1 meetings with manager and team meetings.
Qualifications
BS/BA in related discipline or equivalent combination of education and at least 2 years of technical consumer helpdesk support (specializing in audio/visual equipment) experience.
Must be familiar with Microsoft Office applications as well as USB and Bluetooth technology
Must demonstrate a thorough understanding of both Apple iOS and Android operating systems and app installation and troubleshooting
Excellent verbal and written communication skills are necessary, in addition to interpersonal skills
Experience working closely with other team members in a virtual environment
The ability to communicate technical information and instructions effectively
Candidates must demonstrate the ability to understand new concepts and apply their current knowledgebase to solve evolving problems
Basic knowledge of fundamental concepts, practices, and procedures related to troubleshooting consumer electronics and mobile operating systems
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
#J-18808-Ljbffr
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
Hours 11:30AM – 8:00PM EST
Hourly rate range – $26- $28 per hour
Responsibilities
Provide standard technical support to consumers regarding hearing aid related technologies, apps, accessories, and Bluetooth via inbound phone and email contacts and documents interactions in the CRM system
Through phone, chat and email communication, the Consumer Helpdesk Specialist will be responsible for supporting consumers (patients) who wear our hearing aids in tandem with our related apps and accessories.
Handle direct consumer support requests via phone, chat, and email, such as troubleshooting hearing aid connectivity with smartphones, apps, and other accessories.
Handle questions regarding connectivity of accessories to other devices, general app usage and troubleshooting
Apply technical and problem-solving skills to identify and resolve problems or questions from consumers.
Document all activities by logging patient contacts and support incidents (problem to resolution) into our CRM system.
Participates in disseminating standard product knowledge through 1-on-1 meetings with manager and team meetings.
Qualifications
BS/BA in related discipline or equivalent combination of education and at least 2 years of technical consumer helpdesk support (specializing in audio/visual equipment) experience.
Must be familiar with Microsoft Office applications as well as USB and Bluetooth technology
Must demonstrate a thorough understanding of both Apple iOS and Android operating systems and app installation and troubleshooting
Excellent verbal and written communication skills are necessary, in addition to interpersonal skills
Experience working closely with other team members in a virtual environment
The ability to communicate technical information and instructions effectively
Candidates must demonstrate the ability to understand new concepts and apply their current knowledgebase to solve evolving problems
Basic knowledge of fundamental concepts, practices, and procedures related to troubleshooting consumer electronics and mobile operating systems
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
#J-18808-Ljbffr