Luxury 55+ Sited Association Manager
FirstService Residential, Panama City Beach, Florida, United States, 32407
Turn on your Island Charm...Latitude Margaritaville WaterSound is looking for a Community Association Manager to join our team!
Purpose The Latitude at WaterSound Community Association Manager oversees all Homeowner Association operations in collaboration with the Community General Manager and the Food & Beverage and Lifestyle Department managers. The Community Association Manager ensures the property is maintained and operated in accordance with company objectives, facilitates solutions to problems between the community and internal support staff, and manages the administrative functions of the Community. This role effectively manages a team of administrative, front desk, lifestyle, maintenance, compliance, and fitness center personnel.
Community Appearance
Provide oversight and direction to the Community Appearance Coordinator in scheduling landscape/irrigation lot turnovers on a weekly basis and managing subsequent warranty/work orders.
Work closely with the Maintenance Manager and Community Appearance Coordinator to ensure daily, weekly, and monthly property inspections are performed.
Oversee the work order process, ensuring prompt completion of work and maintaining clear lines of communication with homeowners.
Manage the violation and architectural review process.
Ensure amenities are maintained to the highest standard and assist the Maintenance Manager in developing janitorial schedules.
Manage vendor partners to ensure contract specifications are adhered to or exceeded and ensure vendor reports are received monthly.
Schedule team meetings with Department Managers, the Community General Manager, and the Association Board of Directors to provide timely updates on community appearance successes and opportunities for improvement.
Financial Management
Prepare draft annual budget and monitor budget variances throughout the fiscal year.
Assist in preparing monthly deficit funding statements.
Work closely with the General Ledger Manager and on‑site accounting support assistant to ensure accurate coding of invoices, prompt presentation of financial statements, and prompt payment of vendor invoices.
Manage accounts receivable collections in line with the Board approved collection policy.
Work with the Community CPA to answer audit queries, ensure timely delivery of annual financial statements and federal tax returns.
Process the return of deposits held following homeowner architectural improvements.
Ensure P‑Cards receipts and reconciliations are performed weekly.
Administrative
Prepare weekly and monthly management reports in a timely manner; complete and review community checklist with Regional Director monthly.
Respond to resident communications promptly and ensure responses comply with Latitude Margaritaville brand requirements.
Manage and maintain community databases; work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs, etc.
Ensure compliance with statutory renewals; uniform business reports, pool permits, etc.
Prepare meeting notices and draft meeting minutes in compliance with state statutes.
Manage contract renewals and RFP process.
Facilitate FirstCall.
Prepare weekly Tiki Talk.
Human Resources
Perform annual performance evaluations for direct reports and ensure supervisors complete their team evaluations.
Conduct monthly safety meetings with the team.
Attend mandatory FirstService Residential compliance courses and utilize other FirstService Residential University courses.
Perform coaching & counselling sessions, maintain records, and create performance improvement plans when necessary.
Prepare job descriptions in line with company standards and community brand; create job opening requisitions in HR management portal, shortlist/interview candidates, and make recommendations for hire.
Review payroll reports at the end of each pay period, manage requests for time off and process payroll adjustments.
Ensure company handbook policies are adhered to and all new hire associates receive brand immersion training.
Perform other tasks as assigned by Regional Director or Community General Manager.
Education/Training
Bachelor’s Degree in Business or related field from an accredited college or university preferred, and five years of experience in Community Association, Property Operations, Hospitality or Construction; or equivalent combination of education and experience.
Must be certified and licensed by the State of Florida for Community Association Management (LCAM).
Experience / Knowledge / Abilities
Knowledge and ability to apply Florida Statutes and community documents.
Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements.
Working knowledge of landscape and irrigation concepts.
Excellent organization, motivation, leadership, management and interpersonal skills.
Critical thinking, complex problem solving, judgment, and decision‑making ability.
Ability to apply a comprehensive knowledge of a field of specialization to completion of difficult assignments.
Strong work ethic, detail‑oriented, excellent organizational and multitasking skills.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects.
Ability to meet deadlines and work well under pressure.
Ability to work well in a team environment as well as independently; self‑driven with ability to identify, plan and prioritize business opportunities.
Knowledge of mechanical operations of a building and equipment preferred.
Ability to respond to emergency situations within established timeframe.
Ability to adjust to changing circumstances.
Computer Literacy
Strong proficiency in Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook) and researching the Internet.
Previous experience with financial and accounting programs preferred.
Special Requirements
Physical demands include ability to lift up to 50 lbs.
Standing, sitting, walking and occasional climbing.
Required to work at a personal computer for extended periods of time.
Talking on the phone for extended periods of time.
Ability to detect auditory and/or visual emergency alarms.
Ability to work extended/flexible hours, weekend, and attend events as required.
Ability to work outside for long periods of time.
Have fun!!! FINS UP!
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation / Work Schedule
$85,000 annually.
Full‑time (Monday‑Friday).
As a full‑time exempt associate, eligible for comprehensive benefits including multiple medical plans, dental, vision, time‑off benefits, paid holidays, bonus potential, cell phone allowance, and a 401(k) with company match.
Disclaimer This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.
Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT – NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
#J-18808-Ljbffr
Purpose The Latitude at WaterSound Community Association Manager oversees all Homeowner Association operations in collaboration with the Community General Manager and the Food & Beverage and Lifestyle Department managers. The Community Association Manager ensures the property is maintained and operated in accordance with company objectives, facilitates solutions to problems between the community and internal support staff, and manages the administrative functions of the Community. This role effectively manages a team of administrative, front desk, lifestyle, maintenance, compliance, and fitness center personnel.
Community Appearance
Provide oversight and direction to the Community Appearance Coordinator in scheduling landscape/irrigation lot turnovers on a weekly basis and managing subsequent warranty/work orders.
Work closely with the Maintenance Manager and Community Appearance Coordinator to ensure daily, weekly, and monthly property inspections are performed.
Oversee the work order process, ensuring prompt completion of work and maintaining clear lines of communication with homeowners.
Manage the violation and architectural review process.
Ensure amenities are maintained to the highest standard and assist the Maintenance Manager in developing janitorial schedules.
Manage vendor partners to ensure contract specifications are adhered to or exceeded and ensure vendor reports are received monthly.
Schedule team meetings with Department Managers, the Community General Manager, and the Association Board of Directors to provide timely updates on community appearance successes and opportunities for improvement.
Financial Management
Prepare draft annual budget and monitor budget variances throughout the fiscal year.
Assist in preparing monthly deficit funding statements.
Work closely with the General Ledger Manager and on‑site accounting support assistant to ensure accurate coding of invoices, prompt presentation of financial statements, and prompt payment of vendor invoices.
Manage accounts receivable collections in line with the Board approved collection policy.
Work with the Community CPA to answer audit queries, ensure timely delivery of annual financial statements and federal tax returns.
Process the return of deposits held following homeowner architectural improvements.
Ensure P‑Cards receipts and reconciliations are performed weekly.
Administrative
Prepare weekly and monthly management reports in a timely manner; complete and review community checklist with Regional Director monthly.
Respond to resident communications promptly and ensure responses comply with Latitude Margaritaville brand requirements.
Manage and maintain community databases; work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs, etc.
Ensure compliance with statutory renewals; uniform business reports, pool permits, etc.
Prepare meeting notices and draft meeting minutes in compliance with state statutes.
Manage contract renewals and RFP process.
Facilitate FirstCall.
Prepare weekly Tiki Talk.
Human Resources
Perform annual performance evaluations for direct reports and ensure supervisors complete their team evaluations.
Conduct monthly safety meetings with the team.
Attend mandatory FirstService Residential compliance courses and utilize other FirstService Residential University courses.
Perform coaching & counselling sessions, maintain records, and create performance improvement plans when necessary.
Prepare job descriptions in line with company standards and community brand; create job opening requisitions in HR management portal, shortlist/interview candidates, and make recommendations for hire.
Review payroll reports at the end of each pay period, manage requests for time off and process payroll adjustments.
Ensure company handbook policies are adhered to and all new hire associates receive brand immersion training.
Perform other tasks as assigned by Regional Director or Community General Manager.
Education/Training
Bachelor’s Degree in Business or related field from an accredited college or university preferred, and five years of experience in Community Association, Property Operations, Hospitality or Construction; or equivalent combination of education and experience.
Must be certified and licensed by the State of Florida for Community Association Management (LCAM).
Experience / Knowledge / Abilities
Knowledge and ability to apply Florida Statutes and community documents.
Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements.
Working knowledge of landscape and irrigation concepts.
Excellent organization, motivation, leadership, management and interpersonal skills.
Critical thinking, complex problem solving, judgment, and decision‑making ability.
Ability to apply a comprehensive knowledge of a field of specialization to completion of difficult assignments.
Strong work ethic, detail‑oriented, excellent organizational and multitasking skills.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects.
Ability to meet deadlines and work well under pressure.
Ability to work well in a team environment as well as independently; self‑driven with ability to identify, plan and prioritize business opportunities.
Knowledge of mechanical operations of a building and equipment preferred.
Ability to respond to emergency situations within established timeframe.
Ability to adjust to changing circumstances.
Computer Literacy
Strong proficiency in Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook) and researching the Internet.
Previous experience with financial and accounting programs preferred.
Special Requirements
Physical demands include ability to lift up to 50 lbs.
Standing, sitting, walking and occasional climbing.
Required to work at a personal computer for extended periods of time.
Talking on the phone for extended periods of time.
Ability to detect auditory and/or visual emergency alarms.
Ability to work extended/flexible hours, weekend, and attend events as required.
Ability to work outside for long periods of time.
Have fun!!! FINS UP!
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation / Work Schedule
$85,000 annually.
Full‑time (Monday‑Friday).
As a full‑time exempt associate, eligible for comprehensive benefits including multiple medical plans, dental, vision, time‑off benefits, paid holidays, bonus potential, cell phone allowance, and a 401(k) with company match.
Disclaimer This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.
Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT – NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
#J-18808-Ljbffr