Job Summary
Responsible for multiple tasks in the Local Tax Compliance department, including but not limited to account management, collections, processing of documents for the purpose of local business tax collection, and taxpayer consultation.
Duties and Responsibilities
Comprehension of City ordinances to determine tax liabilities within assigned jurisdictions.
General math computations.
Call center monitoring, assistance with supervisor request transfers.
Taxpayer consultation within the LTC call center environment.
Processing of applications, statements and any other documents received.
Collections of outstanding balances.
Outbound calls for account information retrieval and follow up.
Maintenance of accounts and preparation of City payment batches.
General Office duties include but are not limited to filing, scanning of documents and other general functions.
Utilizing data to identify and notify non-compliant businesses.
Prepare company outbound correspondence via USPS and private courier.
Attention to detail; ability to compare and recognize discrepancies in data.
Perform other duties as assigned.
Education and Experience
Associate degree preferred, or the equivalent amount of related experience.
Knowledge, Skills and Abilities
Bi-Lingual helpful.
A moderate knowledge of Microsoft Office Suite.
Excellent verbal and written communication skills.
A moderate degree of analysis, creativity, and critical thinking skills.
Demonstrate the principles of good customer service to all customers and colleagues.
Demonstrate compliance with all company policies and/or regulations.
Work Environment
The noise level in the work environment is usually moderate as the employee works in an open‑floor office environment, in an individual workstation, using a telephone and computer.
Employees are required to work evenings and weekends, as necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Must be able to remain seated for extended periods, work at the computer several hours a day, five days a week.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.
Neumo offers a competitive benefits and compensation package and is looking for team members who will thrive in our dynamic environment.
Equal Employment Opportunity Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non‑disqualifying physical handicap, and age.
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Duties and Responsibilities
Comprehension of City ordinances to determine tax liabilities within assigned jurisdictions.
General math computations.
Call center monitoring, assistance with supervisor request transfers.
Taxpayer consultation within the LTC call center environment.
Processing of applications, statements and any other documents received.
Collections of outstanding balances.
Outbound calls for account information retrieval and follow up.
Maintenance of accounts and preparation of City payment batches.
General Office duties include but are not limited to filing, scanning of documents and other general functions.
Utilizing data to identify and notify non-compliant businesses.
Prepare company outbound correspondence via USPS and private courier.
Attention to detail; ability to compare and recognize discrepancies in data.
Perform other duties as assigned.
Education and Experience
Associate degree preferred, or the equivalent amount of related experience.
Knowledge, Skills and Abilities
Bi-Lingual helpful.
A moderate knowledge of Microsoft Office Suite.
Excellent verbal and written communication skills.
A moderate degree of analysis, creativity, and critical thinking skills.
Demonstrate the principles of good customer service to all customers and colleagues.
Demonstrate compliance with all company policies and/or regulations.
Work Environment
The noise level in the work environment is usually moderate as the employee works in an open‑floor office environment, in an individual workstation, using a telephone and computer.
Employees are required to work evenings and weekends, as necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Must be able to remain seated for extended periods, work at the computer several hours a day, five days a week.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.
Neumo offers a competitive benefits and compensation package and is looking for team members who will thrive in our dynamic environment.
Equal Employment Opportunity Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non‑disqualifying physical handicap, and age.
#J-18808-Ljbffr