AV Event Producer

Serve as the primary point of contact for supported meetings and events Meet directly with customers to gather requirements, confirm logistics, and ensure alignment on expectations Provide white‑glove service for executive and high‑visibility meetings Support and manage VTC sessions utilizing platforms such as Zoom, Microsoft Teams, and WebEx Perform daily system checks to ensure meeting room equipment and conferencing tools are functioning properly Coordinate with technical support teams when troubleshooting or escalation is required Oversee live meetings to ensure smooth execution, participant connectivity, and overall production quality Proactively anticipate and resolve issues to prevent disruptions Maintain professionalism and composure in fast‑paced, high‑visibility environments Qualifications

Experience supporting Video Teleconferencing (VTC) meetings Working knowledge of Zoom, Microsoft Teams, and/or WebEx Strong client‑facing and communication skills Experience gathering customer requirements and translating them into execution plans Ability to provide white‑glove service in executive or government environments Light technical aptitude (comfortable running checks, basic troubleshooting, and coordinating with AV teams) Strong organizational skills and attention to detail Preferred Qualifications

Prior experience supporting NIH, FDA, or other HHS agencies Previously issued HHS badge (highly preferred to accelerate onboarding) Experience supporting government or regulated environments

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