Patient Retention Specialist
Location:
Brooklyn, NY Position Type:
Full-Time Schedule:
Monday through Friday, Standard Business Hours Salary:
Based on Experience
Position Overview We are seeking a highly motivated and emotionally intelligent
Patient Retention Specialist
to join our team in Brooklyn. This is a relationship-focused role for someone skilled in persuasion, empathy, and problem-solving. You will serve as a critical touchpoint for patients who may be at risk of disengaging from services, ensuring concerns are addressed, trust is rebuilt, and long-term retention is strengthened.
This position is ideal for someone who is proactive, confident on the phone, and driven by measurable results. You should be comfortable handling sensitive conversations while maintaining professionalism, patience, and a solutions-oriented mindset.
Key Responsibilities Patient Outreach & Case Management
Manage a daily caseload of at-risk patients
Proactively reach out via phone to identify concerns, barriers, or dissatisfaction
Document all interactions accurately and thoroughly
Drive each case toward resolution with urgency and follow-through
Track patient status and ensure no case is left unresolved
Retention Strategy & Collaboration
Partner with internal teams to implement creative solutions that re-engage patients
Identify patterns or recurring concerns and communicate insights to leadership
Help strengthen long-term retention strategies through feedback and data
Collaborate with scheduling, billing, clinical, or service teams as needed
Conflict Resolution & Service Recovery
De-escalate conflicts calmly and professionally
Resolve service issues with empathy and active listening
Rebuild patient confidence in the organization
Offer appropriate solutions while maintaining company standards
What Success Looks Like
High patient re-engagement rates
Strong documentation and organized case tracking
Reduced patient churn
Positive feedback from patients following resolution
Consistent achievement of retention-related performance goals
Qualifications
Strong communication and persuasion skills
Ability to remain calm under pressure
Excellent listening skills and emotional intelligence
Organized and detail-oriented
Comfortable managing a high volume of phone conversations
Results-driven and motivated by performance metrics
#J-18808-Ljbffr
Location:
Brooklyn, NY Position Type:
Full-Time Schedule:
Monday through Friday, Standard Business Hours Salary:
Based on Experience
Position Overview We are seeking a highly motivated and emotionally intelligent
Patient Retention Specialist
to join our team in Brooklyn. This is a relationship-focused role for someone skilled in persuasion, empathy, and problem-solving. You will serve as a critical touchpoint for patients who may be at risk of disengaging from services, ensuring concerns are addressed, trust is rebuilt, and long-term retention is strengthened.
This position is ideal for someone who is proactive, confident on the phone, and driven by measurable results. You should be comfortable handling sensitive conversations while maintaining professionalism, patience, and a solutions-oriented mindset.
Key Responsibilities Patient Outreach & Case Management
Manage a daily caseload of at-risk patients
Proactively reach out via phone to identify concerns, barriers, or dissatisfaction
Document all interactions accurately and thoroughly
Drive each case toward resolution with urgency and follow-through
Track patient status and ensure no case is left unresolved
Retention Strategy & Collaboration
Partner with internal teams to implement creative solutions that re-engage patients
Identify patterns or recurring concerns and communicate insights to leadership
Help strengthen long-term retention strategies through feedback and data
Collaborate with scheduling, billing, clinical, or service teams as needed
Conflict Resolution & Service Recovery
De-escalate conflicts calmly and professionally
Resolve service issues with empathy and active listening
Rebuild patient confidence in the organization
Offer appropriate solutions while maintaining company standards
What Success Looks Like
High patient re-engagement rates
Strong documentation and organized case tracking
Reduced patient churn
Positive feedback from patients following resolution
Consistent achievement of retention-related performance goals
Qualifications
Strong communication and persuasion skills
Ability to remain calm under pressure
Excellent listening skills and emotional intelligence
Organized and detail-oriented
Comfortable managing a high volume of phone conversations
Results-driven and motivated by performance metrics
#J-18808-Ljbffr