Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Norwalk, Connecticut. This is a long-term contract position, offering an excellent opportunity to enhance your customer service skills while contributing to a dynamic team environment. The ideal candidate will be responsible for handling customer inquiries, managing orders, and providing exceptional support to ensure client satisfaction. Responsibilities: Respond promptly to incoming customer inquiries and provide accurate information regarding products and services. Process and manage customer orders efficiently, ensuring all details are accurately recorded. Handle both inbound and outbound calls to address customer needs and resolve issues effectively. Collaborate with internal teams to ensure timely delivery of customer orders and resolve any logistical challenges. Maintain detailed records of customer interactions, transactions, and feedback for future reference. Provide solutions to customer concerns, demonstrating professionalism and empathy. Continuously stay informed about company products and services to offer up-to-date information to clients. Assist with administrative tasks related to customer support and order management. Identify areas for process improvement to enhance customer satisfaction. Ensure compliance with company policies and procedures during all customer interactions. Requirements: Proven experience in customer service or call center roles. Proficiency in order entry and database management systems. Excellent verbal and written communication skills. Ability to handle inbound and outbound calls professionally and effectively. Strong problem-solving skills and attention to detail. Ability to manage multiple tasks and prioritize workload in a fast-paced environment. Familiarity with the paper and packaging industry is a plus. Demonstrated ability to work collaboratively in a team-oriented setting.
We are looking for a dedicated Customer Service Representative to join our team in Norwalk, Connecticut. This is a long-term contract position, offering an excellent opportunity to enhance your customer service skills while contributing to a dynamic team environment. The ideal candidate will be responsible for handling customer inquiries, managing orders, and providing exceptional support to ensure client satisfaction. Responsibilities: Respond promptly to incoming customer inquiries and provide accurate information regarding products and services. Process and manage customer orders efficiently, ensuring all details are accurately recorded. Handle both inbound and outbound calls to address customer needs and resolve issues effectively. Collaborate with internal teams to ensure timely delivery of customer orders and resolve any logistical challenges. Maintain detailed records of customer interactions, transactions, and feedback for future reference. Provide solutions to customer concerns, demonstrating professionalism and empathy. Continuously stay informed about company products and services to offer up-to-date information to clients. Assist with administrative tasks related to customer support and order management. Identify areas for process improvement to enhance customer satisfaction. Ensure compliance with company policies and procedures during all customer interactions. Requirements: Proven experience in customer service or call center roles. Proficiency in order entry and database management systems. Excellent verbal and written communication skills. Ability to handle inbound and outbound calls professionally and effectively. Strong problem-solving skills and attention to detail. Ability to manage multiple tasks and prioritize workload in a fast-paced environment. Familiarity with the paper and packaging industry is a plus. Demonstrated ability to work collaboratively in a team-oriented setting.