CRS & Order Management Specialist
Illinois Staffing, Carol Stream, Illinois, United States, 60188
Customer Service & Order Management Specialist
Seeking a proactive Customer Service & Order Management Specialist to manage end-to-end orders and liaise between customers, sales, and production. You will balance office tasks with on-floor coordination to ensure accurate, timely delivery. Location: 100% on-site / Carol Stream, IL 60188 Work Schedule: Monday to Friday, 8 am - 4:30 pm Pay rate: $26 per hour Contract: W2 under staffing supplier; with a 6-month duration (with possible extension) Required Skills & Qualifications
Education: HS diploma/GED or higher. Experience: Minimum of 3 years of professional customer service experience in manufacturing. Software: Strong skills in Microsoft Word, Excel, and Teams. Must be comfortable using ERP systems (SAP and Ariba). Technical Aptitude: Strong mechanical knowledge and understanding of industrial equipment/processes. Communication: Excellent written communication skills (as the majority of the role is email-based) and a professional phone demeanor. Physical Ability: Ability to walk and spend time on the production floor as needed to coordinate orders. Key Responsibilities
Order Management: Handle high-volume order entry, quoting, and ensuring pricing accuracy on all purchase orders. Production Liaison: Work directly with the production team to provide delivery updates and expedite emergency orders. Communication: Act as the primary liaison between Sales, Purchasing, and the Customer. Logistics Tracking: Provide shipment tracking information and proactively manage delivery timelines. Problem Solving: Enter and manage customer complaints through the internal system to ensure quick resolution. Multi-Channel Support: Manage communications via email (75%), phone (15%), and chat (10%), handling both inbound and outbound inquiries. Work Environment
This is a 100% onsite position in a fast-paced environment. You will enjoy a fixed, stable schedule and the opportunity to work closely with various departments, from the front office to the manufacturing floor. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Seeking a proactive Customer Service & Order Management Specialist to manage end-to-end orders and liaise between customers, sales, and production. You will balance office tasks with on-floor coordination to ensure accurate, timely delivery. Location: 100% on-site / Carol Stream, IL 60188 Work Schedule: Monday to Friday, 8 am - 4:30 pm Pay rate: $26 per hour Contract: W2 under staffing supplier; with a 6-month duration (with possible extension) Required Skills & Qualifications
Education: HS diploma/GED or higher. Experience: Minimum of 3 years of professional customer service experience in manufacturing. Software: Strong skills in Microsoft Word, Excel, and Teams. Must be comfortable using ERP systems (SAP and Ariba). Technical Aptitude: Strong mechanical knowledge and understanding of industrial equipment/processes. Communication: Excellent written communication skills (as the majority of the role is email-based) and a professional phone demeanor. Physical Ability: Ability to walk and spend time on the production floor as needed to coordinate orders. Key Responsibilities
Order Management: Handle high-volume order entry, quoting, and ensuring pricing accuracy on all purchase orders. Production Liaison: Work directly with the production team to provide delivery updates and expedite emergency orders. Communication: Act as the primary liaison between Sales, Purchasing, and the Customer. Logistics Tracking: Provide shipment tracking information and proactively manage delivery timelines. Problem Solving: Enter and manage customer complaints through the internal system to ensure quick resolution. Multi-Channel Support: Manage communications via email (75%), phone (15%), and chat (10%), handling both inbound and outbound inquiries. Work Environment
This is a 100% onsite position in a fast-paced environment. You will enjoy a fixed, stable schedule and the opportunity to work closely with various departments, from the front office to the manufacturing floor. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.