Customer Service Representative
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. We are currently seeking a Customer Service Representative who can become an integral member of the team. DUTIES AND RESPONSIBILITIES: - Routinely check for incoming jobs from email, incoming bin, and over the counter. - Accurately codes customer tickets in accordance with company prescribed guidelines. - Addresses all client inquiries and concerns in a business-like and timely manner. - Explain complexities and scheduling of each job before assigning jobs to operators. - Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets. - Double check correctness of information given on incoming correspondence. - Log jobs out after they are completed and shipped out. - Ensure that front desk is clean and organized at all times. - Possesses the ability to multi-task without losing focus. - Provide front counter assistance to customers as needed. - Responsible for answering incoming telephone calls. - Maintains proper inventory of supplies. - Provides back-up assistance to the production staff as needed. - Responsible for other duties as assigned by Manager. QUALIFICATIONS:
- Strong organizational skills and attention to detail - Experience with enhancing service offerings - Good knowledge of how to increase revenue - Experience with Prepress and offset - Solutions focused - ability to solve problems efficiently - Ability to communicate effectively - Excellent Customer Service skills and experience - Proficiency with MSOffice - Graphics Application skills and experience
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. We are currently seeking a Customer Service Representative who can become an integral member of the team. DUTIES AND RESPONSIBILITIES: - Routinely check for incoming jobs from email, incoming bin, and over the counter. - Accurately codes customer tickets in accordance with company prescribed guidelines. - Addresses all client inquiries and concerns in a business-like and timely manner. - Explain complexities and scheduling of each job before assigning jobs to operators. - Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets. - Double check correctness of information given on incoming correspondence. - Log jobs out after they are completed and shipped out. - Ensure that front desk is clean and organized at all times. - Possesses the ability to multi-task without losing focus. - Provide front counter assistance to customers as needed. - Responsible for answering incoming telephone calls. - Maintains proper inventory of supplies. - Provides back-up assistance to the production staff as needed. - Responsible for other duties as assigned by Manager. QUALIFICATIONS:
- Strong organizational skills and attention to detail - Experience with enhancing service offerings - Good knowledge of how to increase revenue - Experience with Prepress and offset - Solutions focused - ability to solve problems efficiently - Ability to communicate effectively - Excellent Customer Service skills and experience - Proficiency with MSOffice - Graphics Application skills and experience